Alex Stratas

An inquisitive, self-motivated, and collaborative individual with experience in customer service, fast-paced environments, and a team player.

Writer at The Fulcrum (2023-10 – Present)

• Deliver work on tight deadlines within a fast-paced team, integrating feedback to maintain quality.

Advocacy Commissioner at University of Ottawa Students' Union (UOSU) (2024-11 – 2026-04)

• Spoke confidently as a public spokesperson in English and French media (CBC, Radio-Canada).
• Planned and ran events, coordinating volunteers and juggling many priorities at once.
• Built strong relationships with city councillors, the Mayor's Office, and partner groups.

Communications Officer at IPPSSA, uOttawa (2023-09 – 2024-09)

• Work on short notice in high-pressure situations and communicate promptly with a small, close-knit team.

Sales Associate at TJX Canada (Winners) (2019-10 – 2024)

• Create a warm, welcoming experience for every customer, serving guests in English or French.
• Handle cash, debit, and credit payments quickly and accurately, keeping my cash drawer balanced.
• Read customers' needs and make personal recommendations to build sales through upselling.
• Stay calm and efficient through peak rushes and holiday seasons, covering cash and floor.
• Handle complaints and returns with patience and tact, turning frustrated customers into satisfied ones.
• Train new team members and work closely with managers to keep every shift running smoothly.
• Sit on the Health and Safety Committee; keep work areas clean, organized, and hazard-free.

Cashier Assistant/Front End at Costco Wholesale Canada (2022-06 – 2023-03)

• Provided excellent customer service; spotlighted on "Moment of Truth" board within the first month of employment.
• Promoted Costco memberships and informed customers about exclusive offers, contributing to the growth of the membership base.
• Effectively resolved customer concerns, discrepancies, and complaints, ensuring a high level of customer satisfaction.
• Resolved billing discrepancies and member concerns quickly, politely, and professionally.
• Kept the front-end area clean, stocked, and safe in a high-traffic warehouse environment.

Joint Honours Bachelor of Social Science in Communication and Political Science in French Immersion – University of Ottawa (2022)