Writer at The Fulcrum (2023-10 – Present)
- Deliver work on tight deadlines within a fast-paced team, integrating feedback to maintain quality.
Advocacy Commissioner at University of Ottawa Students' Union (UOSU) (2024-11 – 2026-04)
- Spoke confidently as a public spokesperson in English and French media (CBC, Radio-Canada).
- Planned and ran events, coordinating volunteers and juggling many priorities at once.
- Built strong relationships with city councillors, the Mayor's Office, and partner groups.
Communications Officer at IPPSSA, uOttawa (2023-09 – 2024-09)
- Work on short notice in high-pressure situations and communicate promptly with a small, close-knit team.
Sales Associate at TJX Canada (Winners) (2019-10 – 2024)
- Create a warm, welcoming experience for every customer, serving guests in English or French.
- Handle cash, debit, and credit payments quickly and accurately, keeping my cash drawer balanced.
- Read customers' needs and make personal recommendations to build sales through upselling.
- Stay calm and efficient through peak rushes and holiday seasons, covering cash and floor.
- Handle complaints and returns with patience and tact, turning frustrated customers into satisfied ones.
- Train new team members and work closely with managers to keep every shift running smoothly.
- Sit on the Health and Safety Committee; keep work areas clean, organized, and hazard-free.
Cashier Assistant/Front End at Costco Wholesale Canada (2022-06 – 2023-03)
- Provided excellent customer service; spotlighted on "Moment of Truth" board within the first month of employment.
- Promoted Costco memberships and informed customers about exclusive offers, contributing to the growth of the membership base.
- Effectively resolved customer concerns, discrepancies, and complaints, ensuring a high level of customer satisfaction.
- Resolved billing discrepancies and member concerns quickly, politely, and professionally.
- Kept the front-end area clean, stocked, and safe in a high-traffic warehouse environment.
