Case Manager (Contractor – Global/Canadian applications) at Deloitte Legal Canada LLP (2024-04 – Present)
- Managing a portfolio of high-volume immigration files across global and Canadian streams, ensuring timely progression and compliance with regulatory requirements
- Coordinating with internal stakeholders, clients, government officials and external parties to facilitate end-to-end application processing and resolve case-related issues
- Tracking and prioritizing active files using structured workflow systems to manage competing deadlines and maintain service levels
- Monitoring application statuses and proactively identifying delays, risks, and required follow-ups to maintain file momentum
- Reviewing and validating application documentation for completeness, consistency, and accuracy prior to submission
- Maintaining detailed case records and documentation within internal systems to support audit readiness and reporting requirements
- Supporting process standardization by maintaining templates, precedents, and internal guidance materials
- Assisting in onboarding and knowledge transfer by developing internal reference materials and supporting new team members
Senior Canadian Immigration Law Clerk (Canadian ICT-SK/ICT-SM/LMIA GTS Applications) at Vialto Partners LLP (Previously PWC) (2022-08 – 2023-11)
- Managing end to end immigration matters for multiple concurrent applicants and complex files
- Processing high volume of immigration applications and facilitating the documentation process
- Handling, operating and analyzing data including maintenance of case managing database
- Establishing and maintaining positive relationship with both internal and external vendors
- Maintaining up-to-date precedents including legal drafts and client specific protocols
- Identifying and proposing recommendation to mitigate risks and issues on active cases
- Applying knowledge to provide case strategy and implement process improvements
Business Immigration Senior Analyst (Canadian Work/Study/Visitor Applications) at Fragomen, Del Rey, Bersnsen & Lowey LLP (2019-07 – 2022-08)
- Managing, monitoring and tracking client accounts, case loads and application statuses
- Data mining applicants' personal details in accordance to data privacy protocols
- Organizing and delegating preliminary case initiation tasks and instructions to Intake team
- Drafting, assembling and finalizing legal submission packages for government processing
- Coordinating with Applicant, Human Resource, Assessing Officer and Lawyer to advance cases
- Streamlining application processes through utilizing the firm's proprietary managing tool
- Generating and amending case specific invoice billing instructions for billing team
Immigration Law Clerk (Canadian LMIA Exempt Work Permit Applications) at Littler LLP (2019-02 – 2019-05)
- Coordinating with legal counsel on work permit applications for submission
- Managing client files, expectations and timelines
- Updating and informing clients on the progress of their case
- Managing and organizing client files
- Tracking status expiration dates and deadlines
- Researching government policies and updating Lawyer via memorandum
Immigration Case Analyst (Canadian LMIA Work Permit Applications) at Green and Spiegel LLP (2018-04 – 2019-02)
- Managing casework within tight deadlines
- Coordinating with Ad team and reviewing Ad details for accuracy
- Drafting LMIA support documents for Lawyer's review
- Assembling case details for application submission
- Preparing file submission for designated clients
- Generating invoice billing instructions for billing team
Business Immigration Case Worker (Canadian Extension Applications) at Fragomen, Del Rey, Bersnsen & Lowey LLP (2016-12 – 2018-03)
- Drafting and assembling extension applications for Lawyer's review
- Submitting files to Immigration offices for processing
- Following up with Immigration offices on the status of the case
- Responding and answering client inquires through email and telephone
- Generating invoice billing instructions for billing team
Business Immigration Intake Coordinator (Canadian Inbound Immigration) at Fragomen, Del Rey, Bersnsen & Lowey LLP (2015-02 – 2016-11)
- Coordinating with internal teams and clients to distribute initiation emails
- Coordinating with client services manager and applicants regarding case setup details
- Requesting client supporting documentation for application submission
- Submitting cancelled cases to responsible Case Analyst for billing
Data Management Representative at Fundata Canada Inc. (2013-04 – 2015-02)
- Organizing, updating and storing mutual fund statistics
- Providing clients with troubleshooting and support for daily conversion files
- Systematizing and maintaining files correspondence, records and statistics
- Updating company file drive with client data through utilization of FileZilla
