Alexa Ivancic

Detail-oriented and customer-focused administrative professional with experience in reception, client services, and healthcare administration. Skilled in managing high-volume phone and email communications, coordinating appointments, processing insurance billing, maintaining accurate records, and supporting daily office operations. Proven ability to provide exceptional client service, resolve concerns professionally, and maintain effective communication between clients, staff, and external stakeholders.

Experienced with Jane App, multi-line phone systems, direct billing processes, and electronic medical records. Recognized for strong organizational skills, attention to detail, and the ability to thrive in fast-paced environments while delivering a positive client experience.

Receptionist at Regent Signs (2026-05 – 2026-07)

• Managed high-volume inbound calls, responding to customer inquiries and efficiently routing requests to the appropriate departments to ensure timely resolutions.
• Provided technical troubleshooting support for the company's internal website, diagnosing and resolving client issues to enhance user experience and satisfaction.
• De-escalated complex customer concerns with professionalism and empathy, delivering effective solutions that preserved client relationships and improved retention.
• Acted as office liaison for Sign Installers out in the field to ensure smooth operations and minimization of errors.
• Coordinated client communications via email, reviewed installation documentation and photos, monitored installation progress, and proactively updated customers on scheduling changes and installation delays.

Receptionist at Kinective Massage and Wellness (2026-05 – Present)

• Professionally greeted and assisted new and returning clients, fostering a welcoming and positive client experience.
• Managed a multi-line phone system, efficiently handling incoming calls, directing inquiries, and providing accurate information to clients and staff.
• Coordinated and maintained appointment schedules using Jane App, ensuring efficient booking, accurate client records, and optimized clinic operations.
• Processed direct billing claims with insurance providers, including Motor Vehicle Accident (MVA) cases, ensuring accuracy, compliance, and timely claim submissions.
• Prepared, proofread, and distributed professional correspondence and administrative documents.
• Maintained clinic readiness and operational efficiency by managing laundry services and preparing treatment spaces between client appointments.

Receptionist at Sagacious Counselling (2026-03 – Present)

• Greeted incoming clients in a friendly manner; offered refreshments for their upcoming appointments.
• Maintained reception and waiting areas to encourage positive first impressions for new clients.
• Supported front-office efficiency by performing clerical tasks such as photocopying, scanning, and faxing documents. Kept record of and requested new supplies as necessary.
• Scheduled and confirmed appointments using Jane App and multi line phone system.
• Received and recorded client insurance. If applicable, billed by the end of sessions to ensure smooth transition between clients.
• Maintained communication between new and returning clients to set up accurate profiles.

Unit Clerk, Practicum Student at West Edmonton Kidney Care (2025-11 – 2025-12)

• Directed the flow of communication between healthcare professionals, departments, patients, and families.
• Liaised with other departments and external resources as required to support patient care.
• Recorded and managed required patient health information through internal EMR system, Connect Care.
• Coordinated and scheduled patient appointments and treatments with both internal and external departments.
• Greeted, screened, and directed visitors. Packaged mail, and prepped patient supplies for pick-up.
• Answered the telephones, relayed messages, and transferred calls using multi-line phone systems.
• Performed other administrative and clerical functions, such as word processing, formatting staff schedules, updating patient lists, tracking supplies and equipment, and requisitioning out-of-province departments.

Sales Associate, Key Holder at Bikini Village (2023-12 – 2026-01)

• Maintained calm demeanor and professionally managed complications in busy, high-stress situations.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly and providing a welcoming store environment as the first point of contact.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Improved customer experience by providing relevant product information and availability based on their needs, ultimately improving customer satisfaction rates, and minimizing wait time.
• Coached newly onboarded staff members; assisted in developing their skills and guided them towards understanding and excelling in their KPIs and CRM.

Hospital Unit Clerk Program – NorQuest College (2025-09 – 2025-12)