Alexa Kluss

I am a dedicated worker with provided years of customer service experience and adaptability to a variety of fast paced and dynamic environments. Connecting with people is of genuine importance to me in both a work and personal setting. I have attained detailed experience with learning new tasks quickly and properly, while effectively collaborating with others and additionally being comfortable working independently.

Team Lead at Roots (2022-05 – 2022-10)

• Greeted and assisted customers the second they walked through the doors with a positive and welcoming attitude.
• Adapted my customer service skills and knowledge to adhere to every customer's own personal needs.
• Connected with locals and tourists alike. Thoroughly enjoyed having personable connections and conversations with everyone who walked in.
• Delegate and work alongside the team on tasks and naturally solve problems when they arose without question.
• Learned to love the fast pace of busier hours and feel comfortable working under pressure.
• Comfortability in cash handling, till balancing, and basic math skills.
• Well versed and experienced in POS systems, Microsoft Word and Excel.

Team Lead at Roots (2024-05 – Present)

• Greeted and assisted customers the second they walked through the doors with a positive and welcoming attitude.
• Adapted my customer service skills and knowledge to adhere to every customer's own personal needs.
• Connected with locals and tourists alike. Thoroughly enjoyed having personable connections and conversations with everyone who walked in.
• Delegate and work alongside the team on tasks and naturally solve problems when they arose without question.
• Learned to love the fast pace of busier hours and feel comfortable working under pressure.
• Comfortability in cash handling, till balancing, and basic math skills.
• Well versed and experienced in POS systems, Microsoft Word and Excel.

Tourist Information/Sales Associate at Smithers Information Centre (2021-04 – 2021-09)

• Thorough visitor experience work with tourists and locals
• Office management and inventory upkeep.
• Professional and friendly customer service through the phone.
• Coordinated various local events and thoughtfully engaged with community pride.
• Assisted in visitor bookings and keeping accurate schedules for those visiting.
• Promoted and sold local merchandise, uplifting community based artists.
• Actively trained and educated myself on Indigenous land, rights, practices, and art.

Tourist Information/Sales Associate at Smithers Information Centre (2023-04 – 2023-10)

• Thorough visitor experience work with tourists and locals
• Office management and inventory upkeep.
• Professional and friendly customer service through the phone.
• Coordinated various local events and thoughtfully engaged with community pride.
• Assisted in visitor bookings and keeping accurate schedules for those visiting.
• Promoted and sold local merchandise, uplifting community based artists.
• Actively trained and educated myself on Indigenous land, rights, practices, and art.

Concession and Admission at Roi Theatre (2019-08 – 2024-01)

• Experience-based customer service in a fast paced setting that varies each day.
• Extensive food and drink service.

Choreographer and Assistant Teacher at Creative Roots Performing Arts (2015 – 2020)

• Artistic experience, working individually and within a team.
• Group based collaboration skills and comfortability within team environments.
• Pre-planned and improvised creative work.

Bachelor of Arts in Writing – University of Victoria (2020 – 2026)

Certificate in Gender Studies – University of Victoria (2020 – 2026)

– Smithers Secondary School (2015 – 2020)