Alexandra Platel

Passionate animal lover with a background in veterinary assistance and client service. Dedicated to providing compassionate care to animals and ensuring exceptional client experiences. Experienced in animal handling, appointment scheduling, and client education. Committed to making a positive impact in the lives of both pets and their owners.

Sales Operations Assistant/Administrative Assistant

Europa Business Partners Ltd - North Vancouver, BC November 2019 to Present

Completing a variety of designated tasks such as simple accounting, running errands, managing client communications, business banking, etc.

Sales Representative

Healthy Dog - North Vancouver, BC September 2023 to February 2024

• Took care of all front desk duties, ensuring smooth daily operations. • Handled grooming bookings and managed appointment schedules. • Managed stock, including inventory tracking and reordering supplies. • Ran errands as needed to support store operations.
• Provided customer service in-person, through email, and over the phone, addressing inquiries and resolving issues.
• Handled dogs during grooming and other store activities, ensuring their safety and comfort.
• Advised customers on pet food and supplements, with a focus on raw food options.
• Baked dog cakes and biscuits, contributing to store offerings.
• Walked dogs, ensuring their exercise and well-being.
• Assisted with store marketing efforts to attract and retain customers.
• Designed and decorated seasonal store windows and interior displays.
• Created flyers and business card graphics, enhancing the store's promotional materials.

Social Media Management/Promotion

Fortune Sound Club - Vancouver, BC August 2017 to January 2018

Managing marketing and advertising posts on social media for weekly promotion of nights at the nightclub

Sales Representative

Dundarave Wine Cellar - West Vancouver, BC March 2015 to September 2017

Responsibilities

• Sell high end wines to customers • Organize/Restock wines
• Act as cashier

Skills Used

• Knowledge of wines
• Ability to sell a product
• Organization

Sales Associate

Mr.Pets - North Vancouver, BC April 2016 to July 2017

• Care for all in store critters, birds, and fish • Work till: ringing customers through
• Making sure store is kept clean
• Unloading and pricing products
• Giving customers proper dog/cat/fish/bird/critter knowledge

❸ Served as tutor

PJ Kids Club - West Vancouver, BC September 2012 to June 2014

Helping children in elementary school with: French, English, math and any other school homework necessary

Volunteer

Dundarave Animal Hospital - West Vancouver, BC July 2012 to March 2014

-Helped with monitoring of patients: before and after surgeries

• Cleaning of: surgery room, surgery instruments, kennels, laundry, and around the hospital - Helped prepare surgery packs

-Preparation for office celebrations

Instructor assistant

North Shore Equestrian Center - North Vancouver, BC June 2009 to September 2013

-Turning in and out of horses

-aiding students in preparing their horses -helping students in lessons if needed -setting up areas for lessons

Completed Bachelor's degree in Psychology from Capilano University. Developed a strong foundation in psychological principles, research methods, and data analysis. Coursework included topics such as abnormal psychology, cognitive psychology, and social psychology, providing a comprehensive understanding of human behaviour and mental processes.

Additionally, received specialized training in counselling techniques and interpersonal communication skills, enhancing proficiency in client interaction and support."