Cloud SaaS Product Manager
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Product Manager/ Owner with a strong background in system and software development. Proven track delivering software products for Fintech and Banking, Cloud Solution Provider, MNO, API Economy and IoT ecosystems for over 14 years using Agile methodology. A result-oriented individual with a solid engineering background and sound business acumen.
Proficient in generating continuous innovation by disrupting the product. Expert in acquiring grow-oriented startups aligning product vision and strategy of the organization.
PRODUCT MANAGER, Jun 2022 – Present
INGRAM MICRO CLOUD BLUE, CANADA an Ingram Micro subsidiary serving over 180 companies globally with more than 10000 employees
● Launched a product over CloudBlue SaaS with a significant source of revenue growth for Telco companies enabling them to increase their revenue from Microsoft NCE Overage calls
● Delivered a SaaS microservice so-called (Microsoft Online Management Extension) relying on Microsoft Graph
API to monitor insights and provide administrative operations for Admin agents.
● Designed and deployed FinOps Azure application that helps resellers and Cloud providers resulting significant cost savings and resource optimization
● Developed and implemented a robust Fraud Detection solution for Microsoft CSP resellers on Azure tenants,
leveraging the power of Microsoft Graph API(s) to effectively identify cryptocurrency-related activities.
SENIOR PRODUCT MANAGER, Aug 2017 – Mar 2022
FANAP - ITC subsidiary of Pasargad Financial group with more than 4500 employees and 13 subsidiaries
● Directed digital transformation of paper-based Promissory Note to Secure Digital Platform for the ministry of
Treasury, resulting in online tax settlement, eliminated all paperwork, dwindling OPEX and collecting users’ data instantaneously for online monitoring and reporting purposes.
● Managed end-to-end life cycle of integrating third-party API providers in the SaaS Marketplace B2B2C platform including developing T&C, painless onboarding of ISV(s), an Innovation lead and preparing technical material for Marketing/Sales.
● Got with functional teams together to define technical requirements, build, and deploy an API
Gateway/Open API. This platform efficiently supported over 50 million API calls per day, catering specifically to the B2G market and its digital transformation projects.
● Launched the first Open API Marketplace for MTNI, the second-largest MNO in the middle east to expose Telco
API(s) to business consumers and internal entities, which caused cost cuts by 6% in the first year and became the origination of digital transformation in the organization.
● Crafted product and feature roadmap to reflect a new structure for discovering and acquisition of startups fitting product strategy
PRODUCT MANAGER Sep 2016 – Aug 2017
Largest startup E-Commerce in the middle east with more than 17 million daily visitors and 8200 employees
● Developed roadmap of Consumer Checkout (1-click payment) experience to increase conversion rate and worked closely with all product development departments to define PRD and launched MVP
● Conducted marketing research and analysis of emerging product technologies to implement the Royalty
Program to increase product adoption and utilization to decrease Cart Abandonment and Churn Rate
INFOTECH INTERNATIONAL Sep 2008 – Sep 2016
An innovative regional market leader provides payment and banking solutions for large banks and enterprise PSP
PROJECT MANAGER Feb 2013 – Sep 2016
● Led ideation, technical development and launch of VAS Payment Processor product in 3 different offline schemes for public transportation (NFC Enabled) launched in more than 15 cities, which resulted in a 30%
market share.
● Developed, launched, and managed automated deployment of POS terminal software and security certificates remotely as part of the POS life cycle product solution. This platform enabled the delivery of software packages directly to the EFT terminal, reducing OPEX by 30%
● Liaised with customers to develop a deep understanding of business needs and help to resolve technical issues
● Conceptualized voucher-based Sodexo Loyalty solution and transformed it into a digital platform, including definitions of requirements, software development, integration, testing, quality approval and marketing and deployment planning as a total solution package ingrained in a cash-back business model
SOFTWARE ENGINEER Sep 2008 – Feb 2013
● Experienced in Core JAVA technologies like multithreading, Collections, and exception handling
● Increased performance with tuning queries of MySQL and implemented Replication and HA between instances
● Conducted UAT, API level testing and troubleshooting of complex payment systems
● Contributed as an executive member of the technical team in building and operating a PSP company and ensuring all regulatory compliance has been implemented.
● Assisted in the setup and implementation of large-scale and distributed systems in PSP client’s environment
