Ali Haghighatjoo

Community-focused and dependable professional with extensive experience in public-facing service, retail operations, team leadership, documentation, and field-based work. Currently working as a Canada Post Letter Carrier, with strong experience navigating residential and commercial areas, following established procedures, working independently, and interacting respectfully with members of the public. Brings more than 20 years of retail management experience, strong observation and communication skills, sound judgment, and a professional approach to difficult or sensitive situations.

Seeking to apply these transferable skills in a Municipal By-Law Officer role.

Letter Carrier - Canada Post

(2025)

• Provide reliable delivery service across assigned routes while maintaining a professional and respectful approach with the public.
• Work independently in changing weather, traffic and neighbourhood conditions while following operational, safety and security procedures.
• Navigate residential and commercial areas efficiently and manage daily route priorities to meet service expectations.
• Observe addresses, access conditions and delivery-related issues; report concerns through appropriate channels.
• Handle mail and customer information responsibly, maintaining confidentiality and security requirements.
• Communicate with residents and customers professionally and respond appropriately to questions or concerns.

Assistant Manager - Shoppers Drug Mart

(2024-02 - 2024-04)

• Supported daily store operations, customer service, staff coordination and compliance with company procedures.
• Responded professionally to customer concerns and helped resolve issues in a calm and solution-focused manner.
• Monitored store conditions, identified operational concerns and escalated issues when appropriate.
• Maintained accurate records and supported inventory, cash-handling and administrative procedures.

Assistant Manager - Winners

(2017 - 2020)

• Supervised day-to-day retail operations and supported a busy public-facing environment.
• Coached and directed staff while maintaining service, safety and operational standards.
• Handled customer complaints and challenging situations using sound judgment and professional communication.
• Monitored the sales floor and back-of-house areas, identified issues and coordinated appropriate follow-up.
• Completed operational documentation and maintained accountability for assigned responsibilities.

Assistant Manager - Walmart

(2008 - 2016)

• Managed daily operations in a high-volume public environment and supported a large team.
• Enforced company policies and procedures consistently while maintaining positive relationships with customers and employees.
• Investigated operational concerns, documented issues and worked with management to resolve problems.
• Coordinated staff, maintained workplace standards and responded to time-sensitive situations.

Department Manager - Walmart

(2003 - 2007)

• Led department operations, staff assignments, customer service and daily workflow.
• Maintained standards for safety, organization, merchandising and customer service.
• Resolved customer concerns and supported staff in handling difficult situations.

Business Administration Diploma

Student Coordinator Practicum - Brighton College, BC (2026-01 - 2026-02)

ESL Diploma - Vancouver Community College

Diploma in Art and Science - Amir Kabir High School (2000)