Bilingual Customer Service Representative - Hafele Canada Inc.
(2024-06)
- Bilingual Customer Support: Delivered high-quality service in English and French, resolving inquiries and technical issues across phone and email channels.
- Order & Account Management: Created and modified customer orders, processed returns and complaints, and ensured accuracy through SAP, CRM, and ERP systems.
- Technical Troubleshooting: Acted as first-line technical support, interpreting product specifications and guiding customers through hardware solutions.
- Cross-Functional Collaboration: Partnered with sales, marketing, warehouse, purchasing, and accounting teams to streamline workflows and maintain service excellence.
- Customer Education: Prepared and reviewed technical documentation while educating customers on new products, innovations, and tailored solution options.
Bilingual Solution Agent - Coca‑Cola - Montreal, Ontario
(2023-03 - 2024-06)
- Processed customer orders with accuracy while supporting both English‑ and French‑speaking clients.
- Created and managed support tickets to ensure timely resolution of service issues.
- Delivered bilingual customer service across phone and email, maintaining a positive client experience.
Keyholder - Bulk Barn - Montreal, Ontario
(2022-07 - 2023-03)
- Oversaw daily store operations including opening, closing, and maintaining operational standards.
- Handled financial responsibilities such as counting cash registers and completing bank deposits.
- Completed administrative tasks by preparing and sending required paperwork to head office.
- Provided customer support to ensure a smooth shopping experience.
Cashier & Stocker - Bulk Barn - Mississauga, Ontario
(2021-08 - 2022-07)
- Restocked inventory and organized back‑room products to maintain store readiness.
- Maintained store cleanliness through routine cleaning and sanitation tasks.
- Supported customers at checkout and fulfilled online orders efficiently.
Bilingual Customer Representative - Driasi
(2021-05 - 2021-08)
- Explained insurance policies to clients in English and French, ensuring clarity and understanding.
- Updated personal information such as addresses, phone numbers, and billing details with accuracy.
- Processed client requests promptly while maintaining a high standard of service.
- Prepared correspondence including folding and organizing letters for mailing.
Fashion Associate - Giant Tiger
(2020-06 - 2021-02)
- Completed markdowns and ticketing tasks to maintain accurate pricing and store presentation.
- Provided customer service in‑store and by phone, assisting with inquiries and product needs.
- Supported cash operations by backing up at the register during busy periods.
Caregiver for Seniors
(2019-06 - 2019-08)
- Assisted with daily living activities including mobility, medication reminders, and personal routines.
- Prepared meals and maintained cleanliness to ensure a safe and comfortable environment.
- Organized daily schedules to support consistent care and wellbeing.
Camp Counselor - Inniswood Baptist Church
(2015-06 - 2016-08)
- Maintained camp facilities and ensured safe use of equipment.
- Led and supervised campers during structured activities, promoting engagement and safety.
