Alka Devi

Dedicated and customer-focused retail supervisor with over 2 years of experience at gas stations and convenience store. Proven ability to handle transactions accurately, maintain inventory, and ensure a clean and safe working environment. Adept at resolving customer inquiries and complaints with efficiency. Seeking to leverage my skills and experience to contribute to the success of store.

STATUS: Eligible to work in Canada immediately | holds a valid open work permit

Supervisor, Cashier and Customer Service Representative - Shell Gas Station - Bradford, Ontario

(2025-01 - 2026-08)

1.5 YEARS

• Lead, coach and motivate a team of sales associates, resulting in a maximum increase in monthly sales.
• Manage daily store openings and closings, including securing premises, executing cash drawer count and reconciling financial discrepancies.
• Provided excellent customer service by greeting customers, answering inquiries.
• Operated cash registers, processed transactions, handled cash and debit payments accurately.
• Monitored fuel dispensers and ensured compliance with safety regulations.
• Coordinate weekly staff schedules, optimizing hours while managing labour costs.
• Maintained store cleanliness and organization, including restocking shelves and managing inventory.

Supervisor, Cashier and Customer Service Representative - Frank's Convenience Store - Bradford, Canada

(2024-01 - 2026-08)

2.5 YEARS

• Conducted on-the-job training for new team members on product knowledge, customer service standards, and POS operations.
• Monitored product rotation and stock replenishment on the sales floor to ensure an optimal shopping environment.
• Participated in quarterly store inventory audits, ensuring 100% compliance with corporate loss prevention policies.

Cybersecurity - Cybersecurity - Sault college Brampton campus (2025-01 - 2025-08)

Bachelor of Computer Science - Computer Science - DAV College Hoshiarpur