Veteran Airline Manager
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Dynamic and results-driven Operations Manager with 17+ years of experience leading large, cross-functional teams in high-velocity, high-stress environments. Proven track record of optimizing front-line customer experiences while simultaneously developing team leaders to maintain seamless in-office and remote operations. Adept at leveraging modern technical tools—including WebLink, StreamLink, and AI-driven workflows—to eliminate operational bottlenecks, boost productivity, and maintain high standards of performance under pressure
In Flight STOC Manager at Air Canada (2012-01 – 2025-10)
Managed in-flight operations by coordinating services, ensuring compliance with safety regulations, and optimizing crew performance. Oversaw real-time problem resolution while maintaining communication with ground support. Enhanced customer experience through efficient service delivery and effective team collaboration.
Resources Deployment Coordinator at Air Canada (2010-07 – 2011-12)
Managed daily operations at the station, including greeting and assisting customers with inquiries, maintaining cleanliness and safety standards, monitoring equipment functionality, and coordinating with team members to ensure efficient service delivery. Provided support during peak hours to enhance customer experience.
Station Attendant at Air Canada (2007-12 – 2010-09)
Bachelor's Degree in Management – University of Ghana (2000)
Bachelor's Degree in HR Management – York University (2017-06)
