Client Relations and Service Assistant - Star Home Clean
(2022-01 - 2024-12)
- Maintained high standards of service by interacting directly with a diverse clientele ranging from young professionals to seniors (ages 20 – 65+)
- Facilitated personalized service consultations to ensure cleaning protocols precisely met individual clients' needs and expectations.
- Developed strong conflict-resolution skills by addressing and resolving client feedback immediately, leading to consistently high satisfaction levels.
Volunteering - Toronto Marathon
(2024-01 - 2025-12)
- Optimized post-race logistics by managing the secure storage and retrieval of personal belongings to thousands of participants.
- Resolved issues during high-pressure periods to maintain a steady flow of support for arriving runners.
- Utilized specialized equipment, including pallet trucks and cash register systems, to streamline inventory management and merchandise sales.
Volunteering - Toronto City Rugby
(2021-01 - 2025-12)
- Collaborated on the design and implementation of training drills for the U8 division, focusing on foundational skills, teamwork, and player safety.
- Took initiative at the "Girls Try Rugby Day", focusing on creating an empowering environment that encouraged inclusive participation for young female athletes.
- Represent the organization as a community ambassador during high-profile events, such as the St. Patrick's Day parade, to drive engagement and awareness to the sport.
Sales Associate - RPM
(2026-01)
- Delivered high-impact, face to face sales representation to diverse demographics
- Refined objection-handling frameworks to pivot from initial consumer hesitation toward value driven solutions, which resulted in an increase in engagement.
- Exhibited disciplined emotional intelligence, consistently delivering premium customer experience and fostering immediate rapport regardless of shift duration or challenge
