Alvine Ajoeh

With a proven ability to manage crises, handling, maintaining and conveying client confidentiality, deliver empathetic care in an organizational setting. Successfully transitioned from a student placement to a hired casual position as a Booking and Registration Clerk B in the geriatrics department. Hands on experience in utilizing STAR and VHS efficiently and support clinical operations through scheduling, data management and communication and quality patient services.

I am a knowledgeable and dedicated professional with a strong background and experience in human services and Business administration. Graduated in Medical Office Administration certificate at NSCC, with knowledge in electronic medical office systems, medical transcription, medical terminology, and administrative procedures. Experienced in managing crises, trauma informed approach and empathetic care, as well performing administrative task in all my job roles.

Booking & Reg Clerk B (Geriatrics department) - Nova Scotia Health Authority

(2025-06)

• Obtain information from patient and enter into STAR database while maintaining patient confidentiality.
• Knowledgeable in using STAR, VHS for booking and registration process.
• Reminder calls for upcoming appointment.
• Made calls to patients' emergency contacts and updated them on the patient's appointment and answering any questions they might have.
• Handling and conveying confidential information within department and to the patients.
• Printing out clinic list for upcoming clinics and barcodes when requested.
• Calling and offering available slots to future patients.

Support Staff - Adsum for Women and Children

(2025-04)

• Completing and Client Intakes
• maintaining daily Logs
• Incident report and information Report writing
• Providing support and crisis intervention
• Harm reduction
• Answering calls, booking clients and referring them to the appropriate resources they need.
• Phone screening for potential clients
• Meal preparations

Student Placement (Geriatrics department) - Nova Scotia Health Authority

(2025-04 - 2025-05)

• Obtain information from patient and enter into STAR database while maintaining patient confidentiality.
• Trained using STAR, VHS and used on OneContent as directed by the supervisor.
• Perform computerized transfer of inpatients when necessary.
• Made calls to patients' emergency contacts and updated them on the patient's appointment and answering any questions they might have.
• Handling and conveying confidential information within department and to the patients.
• Obtain relevant data including reports, letters, discharge summaries, x-rays, health records, etc. as required.
• Responsible for registering, faxing, booking, created triaged sheets, and doctors' referrals.

Support Staff - Coverdale Justice Society

(2024-09 - 2025-08)

• Completing and Client Intakes
• maintaining daily Logs
• Incident report and information Report writing
• Providing support and crisis intervention
• Harm reduction
• Answering calls, booking clients and referring them to the appropriate resources they need.
• Ensuring and maintaining client confidentiality

Support Staff - Moncton Community Residences Inc.

(2023-10 - 2023-12)

• Accident report writing
• Administering medication
• Conflict reports
• De-escalation of crises
• Daily logs
• Daily chores

Caseworker Intern - Harvest House Atlantic

(2023-09 - 2023-11)

• Scheduled client appointments
• Taking clients to appointments
• Daily check-ins on residents
• Researched housing and funding for clients
• Advocates for clients
• Followed up on home care worker tasks

Shelter Support Staff - Moncton Lions Club (YMCA)

(2023-06 - 2023-07)

• Completed bathroom checks
• Managed crowd control and redirected behaviors
• Encouraged client self-reflection.
• Responded to mental health crises
• Conflict resolution and de-escalation
• Provided resources and supplies to guests

Shelter Support Staff Intern - House of Nazareth

(2023-04 - 2023-06)

• Distributed supplies to guests
• Completed bathroom checks.
• Made beds and tidied surroundings.
• Helped with meal service and dishwashing.
• Organized and distributed donations

Personal Support Worker - Inclusion Advocacy SENB

(2023-06 - 2023-07)

• Provided one-on-one care for individuals with exceptionalities
• Assisted with daily routines and personal hygiene
• Used patient lifts for transportation
• Provided emotional support

Certificate - Medical Office Administration - NSCC (2024-09 - 2025-06)

Program - Human Services Counsellor Program - Oulton College (2022-09 - 2023-12)

Bachelor of Business - Human Resource Management - KAAF University College (2016-01 - 2020-11)