Esthetician - Park Lane Skin and Wellness - Markham, ON
(2018-10)
- Manage clinic from opening to closing, including inventory stocking, and scheduling appointments.
- Promote SPA packages and execute with high standard of service.
- Perform maintenance checks to ensure compliance with clinic equipment.
- Manage customer complaints to ensure satisfactory resolution is attained.
- Generate monthly sales, inventory, complaint, and resolution reports and provide to management for analysis.
Direct Marketing Associate - SMT Direct - Toronto, ON
(2013-10 - 2015-11)
- Responsible for outbound and inbound sales calls
- Provided high quality customer service measured by quality assurance.
- Completed reports for each customer interaction.
- Provided information to customers and complies with company policies.
- Shared knowledge and experience with team members and trainers to increase training quality.
- Provided clear communication and product knowledge to customers.
- Managed customer issues and escalated to management.
Esthetician - Elmwood SPA - Toronto, ON
(2003-11 - 2004-02)
- Provided skin care consultations to improve skin rejuvenation.
- Preformed cosmetic skin treatments such as facial massage, body treatments, manicure, and pedicure.
- Met sales targets and achieved set goals.
- Promoted and sold beauty products.
- Extended extensive beauty product knowledge to customers
Dental Assistant - Dr. Shui Dental Office - Markham, ON
(1999-11 - 2001-09)
- Performed a variety of patient care, office, and laboratory duties.
- Assisted with hand instruments and materials to dentists.
- Sterilized and disinfected instruments and equipment, prepared tray setups for dental procedures, and instructed patients on postoperative and general oral health care
- Assisted with making impressions and restorations expose radiographs.
- Processed dental x-ray film as directed by dentist.
Sales Representative - Crabtree & Evelyn - Toronto, ON
(1998-09 - 1999-11)
- Tracked daily cash flow and sales accurately and efficiently.
- Provided customers with high quality service.
Server - Memories of Japan - North York, ON
(1996-01 - 1998-08)
- Managed numerous parties and multi tasks at an extremely fast paced environment.
- Provided customers with exemplary service delivering beyond expectations.
