Amanda Snazel

A 2nd year UBC student eager for a future career in business management!

Canadian Tire Langley, BC 

Eccomerce Associate June 2021 - Present

• Increased sales efficiency in a time-constrained team environment by leading and reflecting with 6 coworkers to determine our objectives and roles while working through any arising conflicts 
• Provided personalized customer service for 150+ customers daily by applying active listening to arrange, package, and deliver orders based on customers' specific needs and preferences.
• Received 90% Very Satisfied customer feedback rating by working quickly with genuine care for customers and by explaining conflicts and store policies in a clear way

Administrative Assistant April 2022 - September 2022

• Maintained correspondence for 19 lawyers and 14 LAAs by actively communicating with coworkers, following detailed instructions, and keeping records to ensure all communication is kept current and professional. 
• Executed administrative practices independently by answering client inquiries, distributing mail, drafting emails with precedent, and utilizing Microsoft outlook and excel to organize coworkers' schedules and timesheets
• Learnt and performed precise, detail-oriented legal practices of invoices, binder updates, and trial binder formulation by confidently asking for supervisory help when unsure of a task. 
• Implemented interpersonal and communication skills in a high-stress setting by actively updating clients and welcoming them upon meetings to ensure they feel respected and cared for while undergoing legal matters 

Bachelor of Psychology + Master of Management Dual Degree Program Expected Completion: May 2025

UBC Sauder School of Business, University of British Columbia Vancouver, BC

• Relevant Courses: Marketing, Business Communications, Organizational Behaviour, Analysis of Behavioural Data, Business Immersion, Introduction to Developmental, Social, Personality, and Clinical Psychology
• Awards: Presidential Scholars Award ($40,000 for academic achievement), Trek Excellence Scholarship ($1,500 for grades in the top 5% of the undergraduate year), Dean’s Honour List 2022