Canadian Tire Langley, BC
Eccomerce Associate June 2021 - Present
- Increased sales efficiency in a time-constrained team environment by leading and reflecting with 6 coworkers to determine our objectives and roles while working through any arising conflicts
- Provided personalized customer service for 150+ customers daily by applying active listening to arrange, package, and deliver orders based on customers' specific needs and preferences.
- Received 90% Very Satisfied customer feedback rating by working quickly with genuine care for customers and by explaining conflicts and store policies in a clear way
Hartshorne and Mehl Vancouver, BC
Administrative Assistant April 2022 - September 2022
- Maintained correspondence for 19 lawyers and 14 LAAs by actively communicating with coworkers, following detailed instructions, and keeping records to ensure all communication is kept current and professional.
- Executed administrative practices independently by answering client inquiries, distributing mail, drafting emails with precedent, and utilizing Microsoft outlook and excel to organize coworkers' schedules and timesheets
- Learnt and performed precise, detail-oriented legal practices of invoices, binder updates, and trial binder formulation by confidently asking for supervisory help when unsure of a task.
- Implemented interpersonal and communication skills in a high-stress setting by actively updating clients and welcoming them upon meetings to ensure they feel respected and cared for while undergoing legal matters
