Amandeep Dhindsa

A dedicated and versatile professional with strong customer service skills and hands-on experience in retail and early childhood education. Proven ability to deliver superior customer experiences, resolve issues efficiently, and build positive client relationships. Passionate about supporting the growth of young children, with expertise in creating stimulating learning environments and collaborating with educators and parents to support physical, social, and emotional development.

CLOTHING GRADER / CUSTOMER SERVICE - Value Village - Sudbury, Ontario

(2024-07)

• Sorted, graded, and processed donated clothing items to meet store quality and presentation standards.
• Assisted customers on the floor, answering questions and providing friendly, efficient service.
• Maintained a clean and organized work area to support smooth daily operations.
• Collaborated with team members to meet daily processing goals and targets.

EARLY CHILDHOOD EDUCATOR - Larch Street Kids Centre - Sudbury, Ontario

(2023-07 - 2024-06)

• Collaborated with educators to plan and implement age-appropriate curricula for children.
• Facilitated positive peer interactions and monitored playtime to ensure safety of all children.
• Planned activities meeting physical, emotional, intellectual, and social needs of children.
• Encouraged children to express ideas in a safe, supportive environment.
• Assessed each child's developmental progress through observations and record keeping.

SENIOR CUSTOMER CARE REPRESENTATIVE - Airtel Communications

(2021-01 - 2022-04)

• Researched and analyzed data to address operational and customer service challenges.
• Delivered superior customer experiences by resolving concerns promptly and professionally.
• Generated reports to track and improve customer service performance metrics.
• Built customer loyalty through proactive follow-up on concerns and complaints.
• Maintained detailed records of customer interactions and transactions.

TEACHER - Punjab — Bachelor of Education Practicum - Punjab

(2019-09 - 2019-12)

• Designed flexible academic programs promoting learning and personal growth.
• Evaluated student progress and prepared detailed reports for parents and guardians.
• Co-taught curriculum with assistant teachers for large student groups.
• Managed student behavior to optimize the classroom learning environment.

B.Ed - Punjabi University (2020-05)

M.Sc - Physics - Punjabi University (2017-05)

B.Sc - Punjabi University (2015-05)