Administrator - Ministry Of Home Affairs Immigration, Safety and Security - Windhoek
(2024-05 - 2024-08)
- Analyze and Verify ID application for further processing, Issuing ID documents and duplicates
- Death registration, Normal and late birth registration, Id inventory, and filling.
- Telephonic communication, mail handling and document transfer to other regions and frontline customer care.
- Taking fingerprints and ID photos using the fingerprint live scanner and imago systems respectively.
- Quality control and dispatch identity documents to various Regional and Sub-Regional Offices.
- Scanned imported images, thumb prints and signatures at scanning stations.
Business Banking Service Consultant - Nedbank Namibia Ltd - Walvis-Bay
(2018-06 - 2021-11)
- Provided excellent customer service to customers by answering inquiries and resolving complaints.
- Recognized opportunities for cross-selling additional banking products or services.
- Supported sales team members to drive growth and development
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Leveraged dynamic response abilities and sales expertise to build long-term, profitable client relationships.
- Performed administrative tasks such as filing documents and responding to emails, as required.
- Conducted account openings and closings for clients.
Transactional Banking Service Consultant - Nedbank Namibia Limited - Windhoek
(2017-08-01 - 2018-05-31)
- Conducted research into new banking products and services to increase customer satisfaction.
- Achieved or exceeded personal sales goals on consistent basis
- Analyzed customer requirements and recommended efficient investment products.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery.
- Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
Sales Support - Nedbank Namibia Limited - Windhoek
(2013-02-01 - 2017-07-31)
- Developed and maintained relationships with clients to increase sales revenue.
- Networked in community, obtained referrals from customers and used sales techniques such as cold calling to increase business.
- Drove branch sales and portfolio growth by recommending various financial products to prospective customers.
- Analyzed customer requirements and recommended efficient investment products.
- Generated sales across complete sales cycle process from prospecting through deal negotiations and closings
- Participated in regular training sessions on new products, services, and industry trends.
