Amélie Chapdelaine

Retirement and Life Insurance Technician - Commission de la construction du Québec

(2012-08)

Analyze, accept or reject administrative documents submitted by applicants, beneficiaries or representatives
Determine, verify or revise participant eligibility for benefit processing
Inform various clients about eligibility, benefit options, decisions rendered, and applicable laws and regulations via a telephone queue
Communicate verbally or in writing with internal or external clients, manage the email inbox
Prepare and manage documents for the recovery process

Senior Retirement and Life Insurance Technician - Commission de la construction du Québec

(2019-05 - 2022-10)

Ensure verification, validation and quality control of processed files
Provide support and coaching and carry out operational follow-ups related to file processing
Receive, analyze and redirect requests from administrative and institutional bodies
Collaborate in the revision of procedures

Administrative Technician – Competency Assessment / Organization - Commission de la construction du Québec

(2005-06 - 2013-08)

Determine, verify or revise participant eligibility for training
Record transcripts, diplomas and training credits
Communicate verbally or in writing with internal or external clients
Analyze admission requests from industry partners
Analyze and process complaints related to admission, exam revision and training credits
Administer exam sessions in regional and off-site locations
Follow up on cancellations and changes to exam registration dates
Grade exams through a computer system
Prepare and supervise exam sessions on CCQ premises
Validate and verify new exams
Ensure archiving of exams
Issue invoices for registration fees or reimbursements for course completion
Prepare result letters

Secretary (IT, Employee Benefits and Finance Departments) - Commission de la construction du Québec

(1999-09 - 2005-06)

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