Chief Technology Officer (CTO) - SE Health
(2024-05 - 2026-04)
Situation: SE Health is one of Canada's largest not‑for‑profit health and social care organizations, undergoing a multi‑year enterprise digital transformation to modernize platforms, improve care delivery, and strengthen operational resilience.
Mandate: Recruited to lead enterprise technology strategy and execution, modernize the digital and data foundation, establish enterprise architecture governance, and accelerate the responsible adoption of AI and cloud technologies in support of clinical, operational, and corporate outcomes.
- Lead enterprise‑wide digital and technology transformation across clinical, operational, and corporate platforms, aligning technology execution with organizational strategy and care delivery priorities.
- Established the Enterprise Architecture (EA) function, including business, application, data, and technology architecture, to standardize decision‑making, reduce fragmentation, and manage technical debt.
- Implemented architecture governance, reference models, and portfolio oversight to support large‑scale transformation initiatives, vendor integrations, and multi‑year roadmaps.
- Defined and operationalized an enterprise AI strategy, focusing on responsible AI, data readiness, governance, and high‑value use cases across analytics, automation, and decision support.
- Strengthened cloud, SaaS, and integration governance across complex, multi‑vendor environments, improving scalability, reliability, and risk posture.
- Matured technology operating model and governance, increasing executive visibility into delivery health, technology risk, and investment trade‑offs.
- Built and led high‑performing, multi‑disciplinary technology teams across architecture, engineering, data, security, and delivery, driving accountability and modernization.
- Partnered closely with senior leadership to ensure technology investments directly support organizational outcomes, operational efficiency, and future digital capability.
- Developed multi-year enterprise technology strategies aligned to business growth, digital transformation, and modernization priorities.
- Modernized legacy platforms into cloud-native, scalable architectures across multiple organizations.
- Defined and operationalized enterprise AI strategies, including governance, responsible AI, and high-value use cases.
- Strengthened cloud and data center resilience across AWS, Azure, and on-prem environments.
- Delivered enterprise AI strategy at SE Health, including governance, responsible AI, and analytics use cases.
- Implemented AI/ML models for customer retention, flight risk, and operational decision support.
- Led modernization of customer‑facing communication and support platforms, enabling omnichannel engagement.
- Led enterprise‑wide change management for technology modernization, ensuring adoption across operations, support, and customer‑facing teams.
- Redesigned frontline tools and workflows, reducing cognitive load and improving time‑to‑resolution.
- Improved agent experience through unified interfaces, simplified processes, and integrated knowledge systems.
- Led enterprise PMO‑aligned delivery across multi‑year modernization programs (cloud, ERP‑adjacent, data, security, customer platforms).
- Established governance frameworks, delivery standards, and portfolio oversight across multi‑business organizations.
- Implemented standardized methodologies (Agile, hybrid) and enterprise reporting structures to improve predictability and accountability.
- Directed cross‑divisional program roadmaps with measurable outcomes and transparent governance.
- Experienced operating within regulated, high‑accountability environments requiring transparency, auditability, and structured governance.
- Skilled in navigating complex stakeholder environments, including executive leadership, governance bodies, and public‑sector partners.
- Co‑led enterprise initiatives across clinical, operational, finance, customer experience, and corporate divisions.
- Built cross‑functional delivery models unifying architecture, engineering, data, security, operations, and business partners.
- Strengthened enterprise collaboration through shared accountability, standardized delivery practices, and transparent reporting.
- Developed business cases for multi‑year modernization investments, including capital planning, ROI analysis, and prioritization frameworks.
- Implemented governance processes for investment decisions, vendor selection, and program funding.
- Built multi‑year enterprise roadmaps across modernization, cloud, data, security, and operational platforms.
- Sequenced and governed complex program portfolios with cross‑organizational dependencies.
- Experienced with structured procurement processes, vendor evaluation, contract governance, and performance oversight in regulated environments.
Chief Technology Officer (CTO), Education / Vice President - West, Intrado, SchoolMessenger
(2023-01 - 2024-12)
Situation: SchoolMessenger is part of West Technology; the company has been in the business for over 30 years, generates an ARR of $90 million, and serves 60% of North American schools. The platform sent over 5.5 billion emails, SMS, and voice messages, with multiple M&As over the years. Over the years, the technical debt has increased, and the technology and operations are in desperate need of innovation and restructuring for growth.
Mandate: I was hired as a CTO to modernize and standardize the SchoolMessenger product and innovation practice, security, technical support, and operations to enable the company to manage innovation and growth. SchoolMessenger is part of West, so they need CTO to lead the segmentation effort of SchoolMessenger as a business and move from a private to a public company.
- Evaluated all product, R&D, technology, Security and operations' current state and redesigned and implemented a new Global technology organization to support SchoolMessenger growth.
- Ensure compliance with corporate security and audit control.
- Initiated SOC II certification for SchoolMessenger and spearheaded the effort to document and establish compliance controls.
- Migrated SchoolMessenger to its own o365 instant.
- Help in segmenting all technology and back office operations.
- Helped the team in the major UX change.
