Amin Shaheen

Compassionate and community driven professional with experience supporting individuals experiencing homelessness, newcomer communities, and immigrant youth through case management, outreach, education, and client centred services. Deeply committed to advancing equity, dignity, and inclusion by helping individuals and communities overcome social, economic, and systemic barriers. Through my work with diverse populations, I have developed a strong passion for humanitarian service, international development, and supporting communities affected by displacement, conflict, and inequality.

Experienced in applying strengths-based, trauma-informed, and culturally responsive approaches while building meaningful relationships and connecting individuals with resources that promote stability and empowerment. Driven by a desire to contribute to positive social change both locally and globally, I am passionate about working alongside communities to create sustainable solutions, expand access to opportunities, and support individuals in rebuilding their lives with dignity and resilience.

Community Housing Caseworker at Alpha House (2026-06 – Present)

• Provided client-centred case management to individuals experiencing homelessness, mental health challenges, and substance use related barriers using a Housing First and Harm Reduction approach
• Conducted intake assessments, collaborated with clients to develop action plans, and supported progress towards housing stability, wellness, and individualized goals
• Delivered both short and long term case management by monitoring client progress, identifying barriers, and adapting support plans to meet changing needs
• Responded to crises using a calm, ethical, and therapeutic approach, ensuring timely intervention and support in high pressure situations
• Connected clients with appropriate community resources, programs, and referrals, while liaising with agencies and service providers to coordinate supports and strengthen case planning
• Supported clients through the transition from homelessness to housing by assisting with move ins, move outs, housing maintenance, and the development of independent living skills
• Conducted home visits and provided ongoing support to help clients maintain clean, safe, and healthy living environments
• Collaborated with outreach and community partners to support clients from initial engagement through housing placement and long term stabilization
• Built strong rapport with clients through a strengths based, non-judgmental, and trauma informed approach that promoted dignity, trust, and client autonomy
• Maintained accurate case notes, documentation, and service records while managing multiple client needs in a fast-paced community support setting

Volunteer, Youth Helper at Calgary Bridge Foundation for Youth (2026-04 – Present)

• Provided translation and language support for immigrant students to improve understanding of classroom instructions, assignments, and learning materials
• Assisted teachers with classroom activities and offered one-on-one academic support to help students adjust to a new school environment and learning expectations
• Helped bridge communication barriers between students and educators by clarifying instructions, supporting comprehension, and facilitating more effective classroom participation
• Drew on personal lived experience as an immigrant to provide empathetic, culturally sensitive support to students navigating a new educational environment
• Fostered a welcoming and inclusive space where students felt comfortable, understood, and supported in both their academic and social adjustment
• Strengthened communication, mentorship, and cross-cultural support skills while working directly with newcomer and immigrant youth

Volunteer, Shelter Helper at The Mustard Seed Shelter (2026-04 – Present)

• Supported individuals experiencing homelessness by distributing hygiene products, basic necessities, and other essential supplies in a respectful, low-barrier environment
• Assisted with locker access and monitored usage to help maintain fair, organized, and equitable access to personal storage for guests
• Helped operate the on-site store by organizing supplies, assisting guests with selecting needed items, and contributing to a welcoming and dignified service experience
• Interacted directly with vulnerable individuals in a compassionate and non-judgmental manner, helping foster a safe and supportive environment
• Contributed to the day-to-day functioning of the program by maintaining organization, responding to guest needs, and supporting smooth service delivery in a fast-paced setting
• Strengthened interpersonal communication, empathy, and professionalism while working with individuals facing complex barriers such as housing insecurity and poverty

Volunteer at Centre for Newcomers (2026-06 – Present)

• Supported newcomer settlement and community outreach initiatives by staffing information booths across the city, sharing information on available programs and services, and engaging community members in a welcoming and informative manner
• Independently developed lesson plans and delivered computer literacy instruction to classes of approximately 30 youth, adapting content to different learning needs and levels of digital familiarity
• Taught core digital skills including online communication, internet navigation, and basic productivity tools to support participants' confidence and independence in using technology
• Fostered an inclusive and supportive classroom environment while strengthening leadership, cross-cultural communication, and group facilitation skills through work with diverse newcomer youth

Bachelor of Science in Anthropology – University of Calgary (2022 – 2026)