Aminata Kome

Excellent customer service skills with quality attention to details. Excellent interpersonal skills and team player with friendly and warm demeanor. Reliable and trustworthy hard worker with very good grasp of technically demanding work. Bilingual in French and English. Good typing skills with 40 words per minute.

Computer skills: Microsoft Office & Internet.

Customer Service Representative / Customer Relations Representative (Loyalty) / SME (Subject Matter Experts) / Speciality Group - ROGERS COMMUNICATIONS INC.

(2014-10 - 2026-07)

Started as a customer service representative and was promoted to join the customer relations department two months later. Started training new agents in 2018 as SME (Subject Matter Expert). When Fido was merged with Rogers in 2021, provided cross-training for Fido agents. Joined the Loyalty team (Speciality Group) in charge of training agents returning from sick leave. Primarily responsible for all Rogers customers, including those with specific needs, Rogers Preferred program, Bulk customers, and those benefiting from the program for people on low income ('Connected for Success'). Continued to train agents until last day, 7 July 2026.

Supported all lines of business: wireless and home services (internet high speed, TV and home phone).

• Customer Service Representative: answering inbound calls that include changing packages, billing disputes and offering new products (sales) when needed.
• Customer Relations Representative (Loyalty): Everything that includes customer service tasks plus managing to save customers looking to cancel their services.
• SME (Subject Matter Experts): In charge of all types of training (including employees' cross-training) and those coming from sick leave. Involved in using excel sheets, word documents to follow the agent progress, schedule, technical issues and to report any missing hours during the training.
• Speciality Group: Handles all special customers; such as, Bulk, Connected with success, Rogers preferred Program and the customers with the special needs.

Picker / Receptionist - PUMA

(2010-02 - 2014-09)

• Picker: responsibilities include the preparation of customers' orders, packing and sending orders through UPS, and taking the inventory
• Receptionist: responsibilities include inbound/outbound calls, filing, photocopies, faxes, and distributing mail.

Post Office Clerk - MEGA MAG/Canada Post - Pointe-Claire, QC

(2009-12 - 2010-02)

• Send customers' mails
• Send money worldwide
• Send customers' faxes
• Sell stamps and perform all clerical work in the post office

Teaching Assistant - The Giles School - Toronto, ON

(2008-09 - 2009-09)

• Supplied teaching in first grade
• Assist kindergarten teachers
• Supervise children in the playground and the Cafeteria

Customer Service Representative - K.S.G.E Systems Group - Toronto, ON, Canada

(2005-12 - 2006-02)

Transportation planning for delivering the food in the air plane at CARA airport services (Call Center).

Shipper/Receiver - Builder - Dell Computers - Austin, TX, USA

(2004-10 - 2005-09)

• Managed the shipping and receiving department of Dell Computers
• Assessed shipping priority of packages
• Cataloged materials in warehouse
• Maintained files on materials in warehouse
• Processed orders
• Arranged for delivery to various departments
• Built computers
• Assembled and performed the actual computer assembly

Companion - Summit - Austin, Texas, USA

(2004-01 - 2004-10)

Took care of a retired senior (woman).

• Doctor's appointment
• Shopping
• Sightseeing

Nanny/Caregiver - Private Family - Austin, TX, USA

(2004-01 - 2004-10)

Was responsible for all the needs of a newborn baby.

• Followed precise instructions on bathing and feeding the baby and all other aspects of caring for a newborn.

Nanny/Caregiver - Private Family - Austin, TX, USA

(2003-03 - 2004-01)

• Maintained the child care for two children ages four and two years old
• Cooked all meals for the family
• Drove children to and from school
• Kept schedule of appointments for children including doctor's appointments, swimming lessons, etc.
• Consulted with parent on health care issues and was responsible for all medications

Computer Assembly Worker - Dell Computers - Austin, TX, USA

(2000-07 - 2002-02)

• Inventoried Computer parts
• Gathered parts for computers from secured area
• Examined parts for quality control purposes
• Gave authorization to use parts

Hair Salon Owner/Operator - Own business – Hair salon - Austin, TX, USA

(2000-02 - 2005-09)

On a continual part-time basis.

• Answer incoming calls
• Talk to the clients and try to understand what they need
• Help the clients find the hair style they want
• Book an appointment for them

Restaurant Worker - Vie de France - Washington, DC

(1998-01 - 1999-06)

• Served and prepared bread, sandwiches and pastries
• Prepared and served salad
• Received payment at cash and processed change or credit card receipts on computerized cash register
• Cleaned and maintained restaurant store front
• Answered incoming calls and took orders over the phone
• Prepared take-out orders
• Served coffee, tea and other hot beverages for take out

Certificate of Achievement - Early childhood development - Maman Au Boulot (2014-03)

Certificate - Food Handler Training (2014-03)

Certificate of Achievement - Customer Service - Toronto District School Boards (2009-03)

Certificate of Achievement - Office administration - Toronto District School Boards

Certificate of Achievement - Senior Activation (Activity) Specialist - Toronto District School Boards (2009-03)

High school diploma