Amir Barakat

IT Support Specialist with 3+ years of experience troubleshooting technical issues in fast-paced customer-facing environments. Skilled in resolving account access, hardware/software, network connectivity, and system-related issues while providing clear user support. Experienced with Windows environments, Active Directory, Microsoft 365, Azure AD / Entra ID, ticketing systems, and networking fundamentals.

Strong background in troubleshooting, documentation, and delivering efficient technical solutions.

Customer Experience Associate - TD Canada Trust - Oakville, ON

(2025-01 - 2026-01)

• Resolved client account access and system-related issues using internal platforms, troubleshooting login, card, and transaction-related problems.
• Investigated and escalated irregular system activity, supporting security and fraud prevention processes.
• Verified user identity and access permissions in accordance with internal security protocols (KYC/KYT).
• Delivered high-volume front-line support while maintaining accuracy and strong client satisfaction.

Technical Support Consultant - Rogers Communications - Toronto, ON

(2022-01 - 2022-12)

• Diagnosed and resolved technical issues related to internet connectivity, account access, and billing systems via phone and email support.
• Guided users through step-by-step troubleshooting for routers, modems, and service configurations.
• Documented incidents, resolutions, and follow-ups in ticketing systems to ensure accurate case tracking.
• Improved customer experience by translating technical concepts into easy-to-understand instructions.

Advanced Diploma - Computer Systems Technology - Sheridan College (2020-01 - 2025-01)