Amneesh Singh

ServiceNow UI/UX Developer with 3+ years’ experience designing and developing responsive, user-centric portals and custom widgets using AngularJS, Bootstrap, SCSS, and Figma. Proven expertise in building intuitive ServiceNow Service Portal experiences, aligning design with ITIL processes and accessibility standards (WCAG 2.1). Certified CSA, CAD, and CIS (ITSM), with a strong background in cross-functional Agile collaboration and performance-optimized UI design.

SERVICENOW CONSULTANT │ADVANCE SOLUTIONS Jan 2022 – Present

1. Designed and developed a responsive ServiceNow Service Portal for the City of Toronto using AngularJS and SCSS, improving ticketing UX and reducing end-user errors by 25%.
2. Administered and supported ServiceNow systems while leading the development of an innovative parking ticketing system for CityCloud, leveraging OCR technology (Tesseract) and AngularJS to automate ticket processing and improve operational efficiency.
3. Created an automatic resume parser for INTELLA, using Natural Language Processing and Machine Learning to streamline and enhance the recruitment process
4. Integrated secure payment gateway (Stripe, VISA, Mastercard) using REST and SOAP APIs, for full and partial payments, which facilitated a 15% increase in transaction volume within the first quarter.
5. Integrated calendarAPIs (Google CalendarAPI) and a ServiceNow chatbot(Node.js, JavaScript) into VolunteerVision for automatedscheduling and improveduser interaction.
6. Led the development of scoped application, an Idea Portal (Service Portal) for Enterprise Brand Management, encompassing both frontend using AngularJS and backend using client scripts, SQL, and server-side scripts.

1. Optimized the company’sperformance by integrating Apple Pay, Google Pay, and Mastercard into a single portal, resulting in a 25% improvement in transaction efficiency.
2. Designed inventory management by integrating clothing warehouses, enablingcost-effective distribution.
3. Developed and maintained RESTful APIs, increasing data processing speed by 30% and reducing system errors by 15%.

Langara College, Vancouver, BC Jan 2024 - June 2025

Post Degree Diploma- Web and Mobile Application Developer

Guru Nanak Dev University, Amritsar, INDIA May 2018- May 2022

Bachelor’s in Technology - Electronics and Communication Engineering