Booking Clerk at Vancouver General Hospital, Diamond Health Care Centre (2021-03 – Present)
Within the context of a client and family centered care model and in accordance with established vision and values of the organization, position provides scheduling/booking, clerical and reception functions for the area
- Scheduling and booking a variety of client/patient appointments and follow up visits, tests and referrals
- Maintaining appointment calendars for all designated physicians and/or other designated health care professionals
- Maintaining and printing daily schedules that integrate activities from various sites as needed
- Rearranging schedules to meet changing demands/requests
- Preparing and confirming client/patient information
- Maintains client/patient charts entering data into a computerized system
- Updating statistics on client/patient attendance
- Arranges for patient transportation
- Provides clerical functions that include typing technical and non-technical materials
- Provides reception services by greeting clients/patients and others
- Answers and responds to phone messages or forwards callers to appropriate health care professional
- Maintains departmental equipment, supplies and filing systems
- Performs timekeeping functions for designated staff as required
Emergency Registration Clerk at Eagle Ridge Hospital (2018-08 – 2021-01)
Interviews patients, relatives and/or family to obtain registration information and registers patient in the computerized admission/discharge/transfer system
- Obtains registration information, such as relevant personal and demographic information
- Registers patient in computerized admission/discharge/transfer system
- Processes preadmission
- Completes and prints registration forms related to the documentation of patients
- Obtains signatures as appropriate
- Prepares and applies identity bands to patients
- Accesses HealthNet as required to determine the patient's healthcare number (PHN)
- Searches other databases as required
- Receives payments for non-resident and self-pay charges
- Issues receipts and explains hospital policy regarding deposits
- Identifies available bed booking options
- Provides available bed options to appropriate clinical staff
- Responds to patient and visitor requests for information and directions
- Receives and records patient valuables for safekeeping
- Escorts patients or arranges to have patients escorted to nursing units
- Follows established quality assurance procedures
- Produces audit reports as requested
- Calls in relief staff after hours
- Notifies appropriate personnel of various alarms
- Performs related admitting clerical duties
- Assists the Supervisor with the release of bodies
Medical Office Assistant and Ophthalmic Technician at Central Eye Surrey (2016-03 – 2019-05)
Medical office assistant and ophthalmic technician providing patient care and administrative support
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Adhered to strict HIPAA guidelines to protect patient privacy
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing
Customer Services & Office Assistant at Supermarket (2013-04 – 2015-01)
Responsible for office management and customer service duties
- Established and automated the Record Management System
- Performed general office related duties
- Answered phone calls using multi-line switchboard system
- Greeted customers
- Maintained accounts filing system using Simply Accounting
- Prepared invoices, cash receipts to clients, and payment to suppliers
- Maintained attendance record and processed payroll
- Ensured staff payments are made accurately and timely
- Communicated with vendors regarding back order availability, future inventory and special orders
- Served as key holder, responsibly opening and closing store
