Amy Matos

Results driven, sales, and client professional with a strong background in building quick rapport, identifying customer needs, and delivering high-quality service. Proven ability to create positive customer experiences that drive satisfaction and lasting loyalty

Sales Consultant at Kanata Mazda (2025-02 – Present)

• Lead Management: Managed a high volume of inquiries and maintained a consistent follow-up schedule to build and sustain sales.
• Consultative Sales: Performed detailed needs assessments to provide tailored recommendations based on client requirements and budget.
• Product Expertise: Conducted thorough demonstrations of vehicle features, technology, and safety specifications to assist in the decision-making process.
• Negotiation & Closing: Facilitated the pricing and contract negotiation process while ensuring all legal and administrative documentation was handled accurately.
• Client Relationship Management: Executed post-sale follow-up strategies to ensure long-term satisfaction and build a base of repeat and referral business.

Information Agent/ CSR2 at ServiceOntario (2024-08 – 2025-02)

Providing customer services offered by ServiceOntario in a fast-paced environment which includes:

• Triaging customers in order to ensure smooth transactions at the counters, providing an estimated wait-time, and creating a ticket for all a customers service needs in the system.
• Providing guidance on ServiceOntario guidelines, directives, and procedures
• Assisting customers to complete documents and forms related to services offered at Service Ontario
• Responding to customer inquires about accessing ServiceOntario services, directing them to the right recourses for resolution
• Using a computer to update the electronic databases for ServiceOntario with accuracy and Efficiency

Paralegal Diploma – LSO Accredited College (2024-07)