Reservations Agent - Banff Park Lodge / Peaks Hotel & Suites / Bow View Lodge - 201 Lynx Street Banff, AB T1L 1K5
(2025-04)
Guest Service Agent - Best Western Parkway Hotel - 600 Highway 7 Richmond Hill, ON L4B 1B2
(2023-10 - 2025-02)
Front Office Agent - Kiha Beach Hotel - Dharavandhoo, Maldives
(2018-06 - 2022-08)
- Proactively greeting clients upon arrival, providing a warm and welcoming atmosphere.
- Handling guest queries and complaints efficiently and professionally through phone, email, and general correspondence.
- Managing bookings using various communication methods such as phone, email, letter, fax, or face-to-face interactions.
- Assisting guests with informative and helpful information regarding hotel facilities, amenities, and services.
- Preparing bills and processing payments accurately and in adherence to established procedures.
- Managing special requests from guests, ensuring prompt and efficient resolution.
- Coordinating with other employees to inform them of visitor arrivals or cancellations, maintaining effective communication within the team
Cluster Reservations Agent - Bin Majid Hotels & Resorts - Ras Al Khaimah, United Arab Emirates
(2016-12 - 2017-12)
- Utilize the Opera system to proficiently book and enter room reservation requests, maintaining accuracy and attention to detail.
- Enter rooming lists with meticulousness, ensuring accuracy and completeness as required.
- Update reservations in a timely manner to ensure a seamless check-in and check-out process for guests.
- Proactively maximize revenue by upselling guest rooms and recommending hotel facilities to enhance the guest experience and increase revenue.
- Collaborate and liaise with the Sales department and other relevant departments to ensure smooth operations and guest satisfaction.
- Promptly and professionally handle telephone and email inquiries from guests, providing timely and accurate information.
- Consistently deliver professional, friendly, and engaging service to guests, maintaining a high standard of hospitality to exceed guest expectations
Sales Representative cum Cashier - BrandsFor Less - Dubai, United Arab Emirates
(2014-10 - 2016-10)
Maintain a high level of product and customer knowledge, actively participating in training programs as needed. Ensure store shelves are well-maintained by monitoring displays of company products, removing damaged or expired items, tidying shelves, and optimizing product display. Determine call schedule by reviewing priorities with the supervisor, discussing special instructions, product promotions, new products, and price changes, and purchasing material and non-stock items for customer orders.
Uphold quality results by adhering to and enforcing standards set by the company.
- Sell specific products and services to consumers, utilizing effective sales techniques.
- Demonstrate products to consumers, showcasing their features and benefits to maximize customer understanding.
- Discuss warranties and replacement parts with customers, providing accurate information and solutions.
- Process orders in person and over the phone, ensuring accuracy and efficiency.
- Monitor inventory to ensure products are in stock and available for sale.
- Remove security devices, fold clothes, and package items neatly in bags, ensuring a pleasant shopping experience for customers.
Reservations Assistant - Club Balai, Isabel Resort
(2013-07 - 2014-04)
- Excellent customer service skills with the ability to handle inquiries and complaints via phone, email, or in person.
- Booking and entering room reservation requests with accuracy and attention to detail.
- Updating reservations and ensuring a flawless check-in and check-out process for guests.
- Maximizing revenue through upselling guest rooms and recommending hotel facilities.
- Strong communication and coordination skills, including liaising with sales and other departments as required.
- Timely and efficient in answering telephone and email inquiries to provide prompt and satisfactory responses.
- Consistently maintaining high levels of product and customer knowledge, and participating in training programs as needed
Room Coordinator - Club Balai, Isabel Resort
(2012-05 - 2013-07)
- Coordinating room reservations, room assignments, and room inventory management.
- Strong organizational skills in ensuring smooth operations and guest satisfaction.
- Handling guest inquiries, requests, and complaints with professionalism and efficiency.
- Providing accurate information to guests with knowledge of resort facilities, services, and amenities.
- Collaborating to work closely with other departments, such as front office, housekeeping, and maintenance, to ensure smooth room operations.
- Maintaining accurate records, reports, and documentation related to room coordination.
