Clinical Internship - Di Fonzo Therapy
(2026-01 - 2026-06)
Fulltime, 700 hours
- Engage in supervised clinical counselling with individuals and groups, applying evidence-based and trauma-informed approaches to support client well-being and resilience.
- Conduct intake and biopsychosocial assessments, maintain accurate case documentation, and participate in client follow-up to strengthen case management and continuity of care skills.
- Contribute to case consultations and treatment planning within a multidisciplinary team, integrating ecological and anti-oppressive perspectives into practice.
- Gain hands-on experience in the operational aspects of private practice, including scheduling, client record management, and adherence to professional and ethical standards.
- Support outreach and community engagement through developing and facilitating psychoeducational workshops that promote mental health literacy and accessibility.
- Participate in professional development activities, networking with practitioners, and exploring best practices for inclusive and ethical private practice management.
Manager, People Operations - YMCA Hamilton Burlington Brantford
(2025-01 - 2025-06)
Full-time, 1,008 hours
- Led organizational initiatives that fostered equity, inclusion, and employee well-being within a large nonprofit dedicated to community development and social impact.
- Collaborated with senior leadership to design and implement inclusive HR and people-centered policies aligned with the YMCA's mission of promoting holistic well-being, youth empowerment, and social responsibility.
- Oversaw employee relations, conflict resolution, and performance management processes using trauma-informed and restorative approaches that prioritized empathy, fairness, and psychological safety.
- Guided managers and staff in navigating workplace challenges through supportive coaching, emphasizing emotional intelligence, reflective supervision, and strengths-based leadership.
- Conducted equity audits and workforce assessments to identify systemic gaps related to pay equity, representation, and accessibility, contributing to strategic DEI initiatives that advanced organizational justice and inclusion.
- Facilitated professional development and training programs on communication, conflict resolution, and inclusive leadership to strengthen organizational culture and enhance collaboration across diverse teams.
- Promoted employee well-being and resilience by developing supportive policies, implementing capacity-building initiatives, and leading wellness programs informed by an ecological understanding of work-life balance and its connection to broader community systems.
- Partnered with external agencies and community networks to share best practices in people management, diversity, and mental health support, strengthening cross-sector collaboration in human services.
- Key projects include developing the 2025–2026 Wellness Strategy and leading the government-funded redesign of the Volunteer Management System to enhance accessibility, engagement, and community impact.
Strategic HR Consultant - Insight HRP
(2023-05 - 2025-05)
Part-time, 2,376 hours
- Partner with small and medium-sized organizations to enhance people-centered practices, equity frameworks, and employee well-being through inclusive policy development and change management.
- Conduct organizational assessments to identify systemic barriers affecting employee engagement, productivity, and psychological safety, integrating principles of social justice and trauma-informed leadership.
- Design and facilitate training and development programs focused on motivation, communication, and conflict resolution, fostering empowerment and resilience within diverse teams.
- Provide coaching and mediation to address interpersonal conflicts, performance challenges, and workplace grievances, promoting restorative dialogue and emotional well-being.
- Develop policies and employee handbooks for U.S. and Canadian organizations through applied research and review of labor laws, ensuring fairness, accessibility, and compliance with human rights and equity legislation.
- Lead change management initiatives that incorporate transitional support, capacity building, and leadership development, emphasizing empathy and cultural sensitivity.
- Design confidential record-keeping systems aligned with privacy legislation to ensure ethical practice and client trust.
- Research and implement HRIS and payroll systems to ensure compliance with pay equity legislation and incorporate demographic reporting features to monitor and address gender diversity and pay inequities.
HR Business Partner - OHS Global
(2020-03 - 2023-07)
Full-time, 6,934 hours
- Guided organizational change initiatives by integrating people-centered strategies that promoted equity, inclusion, and psychological safety across all departments.
- Collaborated with leadership to strengthen employee well-being programs and ensure fair and inclusive workplace practices rooted in anti-oppressive and trauma-informed principles.
- Facilitated mediation and restorative dialogue to resolve workplace conflicts, addressing issues of discrimination, performance stress, and interpersonal communication through empathy-based coaching.
- Designed and implemented capacity-building initiatives that enhanced staff engagement, belonging, and empowerment, resulting in improved team collaboration and morale.
- Conducted policy reviews and organizational audits to identify systemic gaps in representation and accessibility, advancing diversity, equity, and inclusion initiatives across subsidiaries.
- Provided confidential support and guidance to employees navigating professional challenges, modeling ethical practice, and maintaining integrity.
- Developed and delivered training sessions on mental health awareness, inclusive leadership, and conflict resolution, fostering reflective and empathetic workplace culture.
- Led restructuring processes for multiple subsidiaries using a systems-based approach to minimize disruption, ensure transparent communication, and support employees through transition and change.
- Collaborated with legal and safety teams to promote equitable compliance with health and safety standards, reinforcing organizational accountability and care for all staff.
HR Associate - Aerotek
(2018-10 - 2020-02)
Full-time, 3,183 hours
- Supported employees in navigating workplace challenges by providing compassionate guidance and conflict resolution, ensuring fairness and emotional safety within organizational processes.
- Collaborated with payroll and management teams to resolve disputes and grievances through active listening, mediation, and restorative problem-solving approaches grounded in equity and transparency.
- Maintained confidential employee records and facilitated timely communication to uphold trust, accountability, and ethical practice.
- Analysed workforce and payroll data to identify patterns affecting employee satisfaction and engagement, contributing to more equitable and responsive HR systems.
- Advocated for employees' concerns by mediating between staff and leadership to ensure their voices were heard and workplace adjustments were implemented.
- Promoted inclusion and respect across diverse teams by fostering open dialogue and modelling empathetic communication.
- Strengthened operational efficiency and collaboration by improving reporting systems and supporting departments in aligning policies with organizational values of integrity and care.
Customer Service Representative - Bank of Montreal
(2017-05 - 2018-09)
Full-time, 2,299.17 hours. Also worked October 2019 – July 2021 (Part-time, 280 hours)
- Built trusting and supportive relationships with clients by providing empathetic service, financial guidance, and advocacy to address their individual needs and barriers.
- Assisted senior clients and newcomers in navigating digital banking systems with patience and cultural sensitivity, promoting inclusion and accessibility in financial services.
- Mediated client concerns and resolved complex issues through active listening, de-escalation, and collaborative problem-solving, ensuring fair and respectful outcomes.
- Maintained confidentiality and ethical standards while supporting clients experiencing financial hardship or fraud-related stress.
- Recognized for delivering client-focused service that reflected compassion, accountability, and professionalism, resulting in top performance ratings in customer satisfaction.
- Promoted equitable access to banking services by identifying systemic gaps in service delivery and advocating for solutions to enhance client well-being and trust.
Retail Associate - Hudson's Bay
(2017-05 - 2017-12)
Part-time, 540 hours
- Supported senior customers on designated Senior Days, ensuring accessibility, comfort, and a respectful shopping experience.
- Delivered person-centred service in a diverse retail environment, strengthening empathy, communication, and problem-solving skills.
- Contributed to an inclusive and welcoming environment by assisting clients with varied needs, demonstrating patience and cultural awareness.
Operations Manager - Emirates National Bank of Dubai (Tanfeeth, Dubai, UAE) - Dubai, UAE
(2012-11 - 2017-03)
Full-time, 9,180 hours
- Provided leadership and mentorship to a diverse team, fostering a supportive and inclusive workplace culture grounded in empathy, collaboration, and mutual respect.
- Promoted staff well-being by implementing strengths-based supervision practices that encouraged professional growth, self-efficacy, and resilience in high-pressure environments.
- Advocated for equitable workloads and transparent communication across departments to ensure fair treatment and accountability within operational systems.
- Partnered with HR and senior management to address employee concerns through coaching, mediation, and restorative problem-solving approaches that prioritized dignity and trust.
- Served as a member of the OPC Fun Committee, developing and implementing employee engagement initiatives that enhanced morale, belonging, and connection among 150–200 staff members through inclusive and community-oriented activities.
- Participated in the organization's "Exchanger" community volunteer program, coordinating art-based and educational engagement activities for people with disabilities to promote inclusion and self-expression.
- Led cross-departmental projects that integrated ethical decision-making and human-centred operational practices, aligning organizational goals with social responsibility and care for staff and clients.
- Ensured compliance with regulatory standards while promoting a culture of psychological safety and collective accountability.
