Anandhi Selvaraj

Customer-focused professional and Canadian Permanent Resident with 2+ years in retail/customer service and 1.5 years in office/administration, skilled in QuickBooks, cash handling, invoice processing, inventory management, and customer engagement. Bonus experience in frontend development and software testing. Strong communicator, detail-oriented, and able to thrive in fast-paced environments.

Retail Sales & Customer Service / Office Administrator - EasyTopup Solutions Pte Ltd - Singapore

(2015-08 - 2018-07)

Retail Sales & Customer Service

• Delivered friendly, personalized customer service to retail and wholesale customers for mobile phones, phone cards, and accessories
• Assisted customers with product selection, pricing, promotions, and order status, improving customer satisfaction
• Handled POS-related activities, including billing, cash handling, reconciliations, and sales reporting
• Supported order intake, tracking, and customer pickups at the counter and over the phone
• Maintained merchandising and signage standards, ensuring shelves and counters were well-organized and stocked
• Assisted with inventory control, stock replenishment, and product organization

Office Administrator - EasyTopup Solutions Pte Ltd - Singapore

(2015-08 - 2018-07)

Office Administration & Inventory Management

• Managed daily office operations and coordinated with vendors and suppliers
• Processed and cleared invoices, tracked inventory, and maintained accurate records using QuickBooks
• Coordinated purchase orders, deliveries, and vendor follow-ups
• Supported documentation, compliance, HR activities, and operational workflows
• Ensured adherence to Health & Safety, Asset Protection, and Privacy policies

Software Tester - EasyTopup Solutions Pte Ltd - Singapore

(2018-08 - 2020-08)

• Conducted manual testing of mobile/web apps, creating 500+ test cases and reporting critical defects
• Collaborated with developers and product managers to ensure timely resolution of issues
• Used JIRA for bug tracking and participated in Agile sprints

Frontend Developer - KarAi Solutions - India

(2022-03 - 2025-12)

• Developed EasyTopup Dealer & Agent Portals: dashboards, order queues, transaction tracking
• Built reusable UI components, integrated REST APIs, applied Redux Toolkit
• Ensured cross-browser compatibility, mobile responsiveness, and secure login

Career Break – Family / Childcare

(2020-09 - 2022-02)

• Planned career break for childbirth and family care
• Refreshed technical and retail knowledge during this period

M.Sc. - Bioinformatics - Bharathiar University Coimbatore, India

B.Sc. - Biochemistry - Alagappa University Karaikudi, India