Anayat Kailey

Results-oriented professional seeking a Supervisor or Team Lead position where I can leverage my leadership, customer service, problem-solving, and organizational skills to lead teams, improve productivity, maintain high-quality standards, and support the achievement of company objectives.

Team lead - Newrest - Mississauga, Canada

(2024-04 - 2026-07)

• Supervise and guide employees during the shift.
• Assign daily tasks and make sure work is completed according to the flight schedule.
• Ensured accurate meal counts and special dietary requirements (vegetarian, vegan, gluten-free, etc.) for each flight.
• Train new employees on procedures, safety, hygiene, and proper work methods.
• Coordinated with team members to meet tight deadlines in a high-volume production environment.
• Adhered to airline and Newrest guidelines for portion control, packaging, and presentation quality.

Live Kitchen Customer Service Associate - Pitalite Restaurant - Vaughan, Canada

• Delivered an engaging live kitchen experience by preparing and presenting food in front of customers, maintaining a clean and professional workstation.
• Interacted with customers, taking detailed orders and accommodating special requests with efficiency and accuracy.
• Ensured customer satisfaction during meal preparation.
• Handled payments, including cash and digital transactions, ensuring accuracy and speed.
• Maintained compliance with health and safety standards, contributing to a consistently high hygiene rating.

Front Desk Associate - Shiv Vilas Resort - Jaipur, India

(2021-04 - 2021-09)

• Maintained cleanliness and organization of front desk area.
• Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

In all department - Taj Hotel - Goa, India

(2019-06 - 2019-11)

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept the reception area clean and neat to give visitors a positive first impression.
• Answered central telephone system and directed calls accordingly.

Post-graduate Diploma - Human Resources Management - Canadore College (2024-01 - 2024-08)

Post-graduate Diploma - Hotel, Resort and Restaurant Management - Centennial College (2023-05 - 2023-12)

Bachelor - Hotel Management and Catering Technology - GNA University (2017-08 - 2021-06)