Anderson Silva

Experienced IT professional with 15+ years delivering IT support, system administration, and infrastructure solutions in high-demand environments. Skilled in cloud platforms (AWS, Azure), automation scripting (Python, Shell), virtualization (VMware, Hyper-V), and network troubleshooting. Currently based in Ontario and actively pursuing certifications to align with Canadian IT standards.

Adept at optimizing uptime, automating processes, and supporting enterprise-scale systems. Seeking to contribute technical expertise and problem-solving skills in IT Support, Infrastructure, or Cloud-focused roles.

Independent IT Projects & Certification Training

Self-directed – Dec 2024 to Present – Welland, ON

• Developing SaaS prototypes with AI-driven automation and cloud-native architecture.
• Building infrastructure-as-code labs on AWS and Azure.
• Practicing automation with Python, Shell scripting, and API integrations.
• Preparing for AWS Solutions Architect – Associate and ITIL 4 certification.

Production Worker (Relocation Period)

Tenaris Canada | Dec 2022 – Nov 2024 – Ontario, Canada

• Temporary role during relocation period; contributed to safety compliance and documentation.
• Worked collaboratively with engineering/maintenance and ERP systems (SAP).

IT Support Analyst

Bemobi Mobile Tech | Apr 2014 – Dec 2022

• Deployed Zabbix for server monitoring; improved uptime and reliability by 25%.
• Built internal intranet using HTML, PHP, CSS, and MySQL, boosting team efficiency.
• Automated Tier 2 support tasks with Python and Shell, reducing workload by 25%.
• Enhanced incident resolution using root cause analysis and Confluence documentation.
• Delivered KPI dashboards via Pentaho BI, SQL, PowerShell, and Excel.
• Led user training and knowledge base creation, increasing Tier 1 resolution by 30%.
• Supported infrastructure in virtual and cloud environments (VMware, AWS, HPe).
• Conducted system and API troubleshooting using Postman, Wireshark, TCPDump

System Administration Analyst

Locaweb | Feb 2007 – Aug 2013

• Managed 1000+ Linux and Windows servers in mission-critical hosting environments.
• Improved system availability by 20% through proactive monitoring (Nagios).
• Resolved complex network and connectivity issues using diagnostic tools.
• Maintained Active Directory, VMware, and MS SQL Server infrastructure.
• Reduced repetitive tickets by 25% via automation and root cause initiatives.

Diploma in Computer Networks – College Impacta