Andre Mair

Over 9 years of Security Guard experience in academic, hotel, and grocery store settings, currently employed as an Asset Protection Representative for Loblaw Companies Ltd. Over 20 years providing customer service in high-pressure, fast-paced environments with expertise in problem resolution, client relations, and loss prevention. Strong work ethic, results-oriented approach, and proven ability to meet objectives within deadlines.

Wide range of computer skills including CCTV video software and Microsoft Office certification.

Asset Protection Representative - Loblaw Companies Ltd

(2021-01)

• Identify and prevent merchandise loss from external suspects and internal employees through CCTV and floor walking
• Identify and remove intoxicated and or aggressive individuals from store property
• Ensure customers safety from such individuals
• Respond to all critical incidents such as slip and fall, wellness checks and coordinate with management and EMS services
• Prepare and send video (AXON) and written reports for Loblaw and Toronto Police Services. Arrest, recover and report to Toronto Police Services
• Store merchandise integrity regarding Expired products – full cycle from placement, removal, storage and render
• Inspect and report store integrity with regards to safety (both infrastructure such as exterior/interior offices locked, computers protected etc. and merchandise – storage temperature logs maintained etc)
• Training new staff
• Highest amount of apprehensions and recoveries for the district within the GTA in 2023, 2024, 2025 and 2026

Security Guard - Ryerson University

(2018-01 - 2021-12)

• Provided security at the Ryerson Image Centre for approximately 2 years
• Ensure safety of both guests/visitors and artwork displayed
• Provided security for student housing as well as during summer months for hotel guest when building was converted for public use
• Maintain a safe environment for guests, check and validate identification, patrol floors

Security Guard - Securtrust

• Licensed for security work
• RCMP Security Cleared for G7 Conference Toronto 2018
• Bar/nightclub security including verifying ID and assessment of patrons entering and resolving/preventing unwanted interactions between patrons
• Personal escort and protection
• Smartserve certified
• First Aid certified

Letter Carrier - Canada Post Corporation

(2004-01 - 2017-12)

Proposal Writer/Administrator - IBM Canada

(1998-01 - 2002-12)

• Create and write responses for all manner of RFP's and RFI's for government and private industry
• Multimedia presentations
• Research and develop information
• Create and maintain proposal database
• Preparation and print of RFP's and RFI's

Customer Service Associate - Merisel Canada

(1992-01 - 1996-12)

• Maintained and staffed customer service department
• Financial and inventory control of department
• Input into design and stress testing of SAP system during changeover from mainframe to Server based system
• Strong customer service under extremely fast paced challenging situations