André Ramírez

Provided bilingual (English and Spanish) support to banking clients, assisting with account-related inquiries, transaction discrepancies, and fraud alerts. Performed frontline financial risk assessments by verifying customer identity, analyzing unusual activity, and escalating suspicious transactions in accordance with compliance protocols. Processed and documented financial claims and disputes, ensuring proper case handling, timely resolution, and customer satisfaction.

Financial Services Associate — Risk Analysis | Claims Processing | Financial Operations Support - Foundever

(2024-09 - 2026-01)

• Provided bilingual (English and Spanish) support to banking clients, assisting with account-related inquiries, transaction discrepancies, and fraud alerts.
• Performed frontline financial risk assessments by verifying customer identity, analyzing unusual activity, and escalating suspicious transactions in accordance with compliance protocols.
• Processed and documented financial claims and disputes, ensuring proper case handling, timely resolution, and customer satisfaction.
• Maintained detailed documentation within internal CRM systems, ensuring accuracy, traceability, and compliance with standards.
• Collaborated with risk and fraud prevention teams to improve case resolution strategies and minimize exposure to financial errors or loss.

Executive Assistant — Administrative Support | Sales Assistance | Technical Support - Taller Carlitos

(2022-07 - 2023-06)

• Assisted with day-to-day business operations, including customer scheduling, inventory management, and administrative organization.
• Supported in-store sales by advising clients on services, preparing quotes, and facilitating upselling opportunities.
• Maintained accurate sales and service records using Microsoft Excel and assisted with basic financial tracking.
• Provided technical assistance with inspection and diagnostic equipment, ensuring smooth operational workflows.

Bachelor of Science - Software Engineering - Universidad Fidélitas (2022-01)

Certificate - English Language - Universal de Idiomas (2018-01 - 2020-01)