Andrea Ramos

Lash Technician instagram.com/lashesbyandrearamos

Lashes by Andrea Ramos - Toronto, ON

April 2021 to Present

+3 years of experience in my own business.

• Design and application of eyelash extensions.
• Customer service.
• Appointment scheduling.
• Knowledge of beauty products and techniques.
• Quality.

Bartender/Server

Rockitbar - Toronto, ON

April 2024 to May 2024

Bartender / costumer service.

Customer Service and Sales Agent

Teleperformance - Hermosillo, Mexico

July 2022 to November 2022

Sales agent, sell phone equipment and internet service. Monthly plans, contracts, etc.

Inbound Sales Agent

ResultsCX - Sonora, NS

October 2021 to January 2022

Callcenter Customer service and Sales.

Selling insurance plans.

Public Relations Representative

Jakarta Club - Hermosillo, Mexico

November 2020 to November 2021

• Reservation Management: Efficient coordination and handling of reservations, ensuring a seamless and personalized customer experience.
• Consumption Expectations: Ability to anticipate and manage customer consumption expectations,

optimizing customer satisfaction and profitability.

• Bilingual Communication:**
• Fluency in English and Spanish, facilitating clear and effective communication with a diverse and multicultural clientele.
• Customer Service: Proactive approach to customer satisfaction, resolving issues quickly and effectively.
• Social Media and Marketing: Skill in promoting events and attracting customers through digital platforms and creative marketing strategies.
• Teamwork: Effective collaboration with the club team to ensure the smooth and successful operation of events and nightly operations, including ticket sales.

Customer Service Bilingual Agent

Teleperformance - Hermosillo, Mexico

October 2019 to November 2020

Customer service bilingual interpreter, customer service resolution problem.

Lash technician

1 hr -1:30hr fullset Classic and Hybrid

Volume set 2 hr set.

College certificate in Finance

UNIVERSIDAD DE SONORA - Hermosillo, Son.

August 2019 to August 2024

Technical Degree in Computer Science

Colegio nacional de educación profesional técnica. - Heroica Caborca, Son.

August 2016 to June 2019