Front-End Cashier - Fortinos - Burlington, Canada
(2025-11)
- Serve ~150 customers per 5-hour shift while maintaining a friendly, welcoming front-end experience.
- Process cash, debit and credit payments quickly and accurately, minimizing line wait times.
- Recognized by manager and regular shoppers for speed and service, with customers often choosing my lane.
Bilingual Administrative Assistant - Le Petit Ecolier - Oakville, Canada
(2023-12 - 2024-10)
- Handled around 12 inbound calls per part-time shift in English and French, answering questions and resolving scheduling or enrolment issues.
- Coordinated weekly class schedules between parents, teachers and adult students, confirming changes and keeping everyone informed.
- Increased summer camp enrolment by about 5 children per week versus the previous year by improving follow-up and implementing a new class summary/homework communication system based on parent feedback.
OTC Assistant - Pharmacy Walmart Canada - Burlington, Canada
(2022-12 - 2023-05)
- Supported a high flow of customers in the OTC and front-end areas, answering product questions and helping locate items.
- Notified customers when prescriptions were ready and handed out pharmacist-filled medications accurately and quickly.
- Took cash and card payments for prescriptions and OTC products, keeping transactions accurate and lines moving.
Legal Administrative Assistant - LP Group - Toronto, Canada
(2022-01 - 2023-04)
- Managed around 10 active immigration client files at a time, with cases typically lasting about 5 weeks, keeping records accurate and compliant.
- Provided weekly updates to all clients in English, French and Romanian by email and virtual meetings so they always knew case status and next steps.
- Completed and assembled immigration application packages and followed up with authorities to ensure documents met Canadian requirements.
Case Manager - St. Stephen's Community House - Toronto, Canada
(2020-04 - 2020-09)
- Managed around 20 client cases per week, drafting service plans, reviewing progress and deciding when cases could be closed.
- Guided participants through conflict situations, typically reaching resolution within about 3 calls, and connected them to housing and other support services.
- Helped clients develop life and conflict-management skills so they could move forward with more harmonious, stable situations.
Receptionist - Holiday Inn / Highfield House Hotel - United Kingdom
(2017-07 - 2018-03)
- Handled about 50 check-outs and 40–60 check-ins per shift, processing payments, room charges and receipts accurately.
- Answered all guest requests and room service calls, managing reservations, information requests and issues to keep complaints low and satisfaction high.
- Revamped and organized front-desk databases and records, speeding up data input and retrieval for reservations, events and accounts teams.
