Info. Systems | Program Mgt | Intl. Business Mgt
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Highly motivated and detail-oriented professional with over 7 years of experience in the Retail industry and a passion for driving business growth. Proficient in developing and inspiring high-performing teams to achieve their goals.
Master of Information Systems, Central Queensland University - Australia 2020
Graduate Diploma of Information Systems, Central Queensland University - Australia 2020
Advanced Diploma in Program Management, Lonsdale Institute - Australia 2018
Advanced Diploma of Business, Lonsdale Institute - Australia 2017
Bachelor of International Business Management, Universidad Pontificia Bolivariana - Colombia 2014
Woolworths Supermarkets | March 2021 - April 2023
Led, coached, and supported the Fresh team to consistently deliver high-quality products and services to meet customers' needs for fresh and convenient products. Ensured accurate inventory management by conducting department inventory audits as well as investigating and adjusting discrepancies between inventory reports and on-hand inventory. Maintained direct contact with vendors to ensure appropriate stock levels, product quality, and performance. Forecasted demand for promotional items and created orders to fulfil the expected request. Maintained and monitored food safety procedures in the department to ensure compliance with regulations. Managed and delegated daily activities to the Fresh Service team, ensuring that department KPIs such as sales, stock loss, and customer satisfaction metrics were met. Trained and guided team members to support their career progression.
Woolworths Supermarkets | May 2016 - March 2021
Performed daily store duties based on visual merchandising standards and store needs. Delivered exceptional customer service to foster positive shopping experiences. Maintained compliance with food safety regulations, ensuring high standards of hygiene and safety. Supported the Assistant Department Manager in executing daily routines, contributing to the overall efficiency and productivity of the store.
