Andrew Lonsbrough
Director, Customer Success + Support
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About
I am a Customer Success Leader who builds organizations, support processes and engaged teams that drive revenue, customer satisfaction and retention
At Longview Solutions I built their Support Organization from the ground up, meeting all SLA’s and providing 7x24x365 support to 140 Global Clients, similarly, at Canada Post I built the Client Services Team responsible for on-boarding and supporting over 200 Mailers, delivering 300 Documents to 1.7M active users
I’m looking to work with a small to medium start-up who is about to move to the next level and needs to implement a Customer Success Organization that can not only scale to successfully support anticipated growth but can also be a key differentiator in the Sales Cycle
Experience
I am a Customer Success Leader who builds organizations, support processes and engaged teams that drive revenue, customer satisfaction and retention
At Longview Solutions I built their Support Organization from the ground up, meeting all SLA’s and providing 7x24x365 support to 140 Global Clients, similarly, at Canada Post I built the Client Services Team responsible for on-boarding and supporting over 200 Mailers, delivering 300 Documents to 1.7M active users
I’m looking to work with a small to medium start-up who is about to move to the next level and needs to implement a Customer Success Organization that can not only scale to successfully support anticipated growth but can also be a key differentiator in the Sales Cycle
Education
Queens School of Business, Ottawa, ON
- LEAD 3.0 Executive Development, 2015
- Operational Leadership, 2009
- Strategic Leadership, 2005
