Andry Ranjatoelina

Language Instructor with over 9 years of experience in teaching and administration, proficient in English, French, and Malagasy. Demonstrates exceptional leadership and communication skills, effectively training new instructors and enhancing bilingual communication through translation. Adept at leveraging data research and problem-solving abilities to tailor engaging lessons, fostering a dynamic and collaborative learning environment.

LANGUAGE INSTRUCTOR at Berlitz Canada (2021-10 – Present)

• Deliver tailored lessons to diverse clients, enhancing language skills and achieving learning goals.
• Train new instructors and assess students, ensuring high teaching standards and effective learning.
• Utilize government materials for federal employees, facilitating access to government roles.
• Translate documents and campaigns, supporting bilingual communication and company outreach.
• Monitor student progress, providing guidance and detailed progress reports for continuous improvement.
• Deliver engaging language lessons tailored to diverse client needs, fostering rapid progress and cultural understanding in one-on-one and group settings.
• Assess and report student progress using Berlitz performance grid, guiding learners towards specific language goals with data-driven strategies.
• Train new instructors on Berlitz methodologies, sharing best practices and ensuring consistent, high-quality language instruction across the team.
• Utilize specialized government materials to prepare federal employees for language requirements, adapting lessons to individual proficiency levels.

ASSISTANT MANAGER & CUSTOMER SUPPORT at LilaSilk&Co (2020-05 – Present)

• Manage product launches in Canada and US, increasing brand visibility and market share.
• Enhance customer support, resolving inquiries with precision and care.
• Analyze market trends to align products with customer expectations.
• Negotiate supplier terms to ensure optimal product availability.
• Implement marketing strategies, achieving a consistent annual sales increase of 15%.
• Spearheaded market expansion into Canada and US, driving annual sales growth through innovative product launches and targeted social media campaigns.
• Conducted comprehensive market analysis using 5Cs framework, identifying consumer trends and competitive landscape to inform strategic decisions.
• Provided exceptional customer support, addressing concerns with tact while streamlining ordering, handling, and delivery processes for enhanced satisfaction.
• Ensured product quality and order accuracy through meticulous checks, matching items with specifications to maintain high standards of service.
• Developed new product lines and marketing strategies to differentiate from competitors, resulting in significant market share gains and sales improvements.

MARKET RESEARCH OFFICER at Handigas (2017 – 2019)

• Conducted comprehensive market analysis of Madagascan gas industry, identifying key challenges and opportunities for product competitiveness enhancement.
• Developed and implemented long-term marketing strategies, resulting in substantial revenue growth and improved market positioning for gas products.
• Built and maintained strong relationships with shop managers, ensuring smooth product delivery and resolving payment issues promptly.

PROJECT ASSISTANT OFFICER at WR Consultants (2015 – 2017)

• Advised foreign clients on project execution and investment in Madagascar, ensuring compliance.
• Managed document translations, proofreading, and amendments, enhancing communication clarity.
• Facilitated client interactions with local agencies for permits, ensuring seamless project execution.
• Coordinated logistics for foreign clients, streamlining project operations in Madagascar.
• Analyzed foreign client needs, providing strategic advice on project execution and investment opportunities in Madagascar, enhancing decision-making processes.
• Meticulously managed document processing, including proofreading, editing, and translating reports and correspondences in French and English.
• Facilitated seamless communication between international clients and local government agencies, expediting permit acquisitions and project approvals.
• Streamlined logistical operations for foreign clients' local projects, ensuring smooth execution and minimizing operational hurdles.

MASTER'S in FINANCE – University of Technology, Sydney

BACHELOR OF BUSINESS ADMINISTRATION (BBA) – Temple University

BILINGUAL CERTIFICATE in MANAGEMENT – CEFAM Lyon