Aneela Junaid

Adaptable and detail-oriented administrative professional with a strong foundation in office operations, patient coordination, and front-desk management within healthcare and dental environments. Skilled in handling confidential records, scheduling appointments, and delivering exceptional service in fast-paced settings. Adept at using EMR systems, managing multi-line phone systems, and communicating effectively with diverse populations.

Committed to maintaining a welcoming, organized, and efficient office environment while supporting clinical teams and enhancing patient experiences.

Medical Office Assistant - Bear Creek Medical Clinic - Surrey, BC

(2024-11)

• Streamlined patient intake and EMR documentation using OSCAR, improving workflow efficiency and reducing charting errors by 20%.
• Provided seamless support to physicians during exams and procedures, enhancing patient care and clinic productivity.
• Coordinated appointment scheduling and follow-ups, maintaining 98% accuracy in medical record updates.
• Strengthened front desk operations by managing high-volume calls, inquiries, and patient flow with professionalism and discretion.
• Rigorously upheld patient confidentiality and compliance with PHIPA standards, fostering trust and a secure care environment.

Volunteer Medical Office Assistant - Bear Creek Medical Clinic - Surrey, BC

(2023-09 - 2024-02)

• Gained hands-on training in OSCAR EMR, multi-line phone systems, and appointment scheduling, building a strong administrative foundation in a clinical environment.
• Developed and applied effective interpersonal and teamwork skills while supporting day-to-day clinic operations.
• Demonstrated professionalism and reliability, quickly earning trust from staff and contributing to a positive patient experience.
• Supported front desk operations, helping streamline communication between patients and healthcare providers.
• Adapted quickly to fast-paced medical office demands, reinforcing strong organizational and time management skills.

Sales Associate - Winners & Homesets - Surrey, BC

(2021-10 - 2022-03)

• Delivered exceptional customer service by providing personalized product recommendations and resolving issues, enhancing overall shopping experience.
• Accurately processed high-volume transactions, exchanges, and refunds, maintaining cash handling precision and customer satisfaction.
• Maintained a clean, organized sales floor and fitting rooms, contributing to a visually appealing and efficient retail environment.
• Collaborated with team members to restock merchandise and execute promotional displays, driving sales and customer engagement.
• Demonstrated adaptability in a fast-paced setting, balancing customer service and operational tasks with consistent professionalism.

Diploma - Medical Office Assistant - Vancouver Career College (2023-11)

Bachelor of Arts - Arts in Art History - University of Azad Kashmir (2015-06)