Angela Genereux

Looking to expand my professional and personal competencies, while maintaining challenges and fulfilling opportunities.

Project coordinator - O'Dell HVAC Group

(2026-04)

• Tracking shipments
• Recognizing orders
• Order confirmation
• Warranty

Residential Installation and Service Coordinator - The Fireplace Center and Patio Shop - Ottawa, ON

(2019-07 - 2026-03)

• Booking service appointments
• Co-ordinating fireplace installations
• Managing service department
• Invoicing Service orders after service is completed Follow up with clients.
• Inquire parts that are needed for the client.
• Creating schedules on Evosus
• Use Excel to create scheduled installation list.
• Create payouts for subcontractors.
• Applying for warranties for customers

Customer Service Agent - Rogers Communications - Ottawa, ON

(2019-01 - 2019-06)

• Taking inbound calls
• Helping customers with issues of there bills.
• Understanding the customers needs to find the right contract for them.
• Up selling new features and upgrade.
• Improved customer retention through programs & services provided to the customer.

Appointment Coordinator - CARLING MOTORS - Ottawa, ON

(2014-03 - 2019-01)

• Arranged appointments for vehicle service and advised appropriate service
• Responded to customer phone calls and emails.
• Booked Client Appointments in Dealer Management System.
• Coordinated Pick up and Delivery of Clients Vehicles.
• Coordinated Shuttle Driver.
• Tracked on customer calls and emails.

Diploma - PROFESSIONAL HAIRSTYLIST and PROFESSIONAL MAKEUP ARTIST - VERSAILLE ACADEMY (2008-08 - 2009-07)

Secondary School - Notre Dame high school Ottawa, ON