Anil Kumar Dhiman

Operations Manager with 25+ years of international leadership experience across Canada, UAE, and Qatar, directing operations, supply chain, logistics, and eCommerce fulfillment. Reports directly to CEO and senior leadership on operational performance, KPI reporting, and continuous improvement. Proven track record improving fulfillment capacity, inventory accuracy, and service levels through data-driven decision-making using Power BI, Microsoft Dynamics 365 F&O, and Lean Operations principles.

Operations Manager - Investments Hardware Limited (IHL Canada) - Ontario

(2014-09 - 2026-06)

• Directed end-to-end operations — including distribution centre activities, order management, inventory control, logistics, and eCommerce fulfillment — reporting directly to the CEO on operational performance.
• Led B2B, B2C, retail, and online fulfillment operations, improving order accuracy and reducing fulfillment cycle time.
• Built and maintained Power BI dashboards and KPI reports covering sales performance, profitability, and inventory accuracy, enabling faster leadership decision-making.
• Pioneered afternoon shift implementation and added evening/night shifts during peak periods, increasing fulfillment capacity and reducing order backlog.
• Managed full warehouse operations — receiving, storage, picking, packing, shipping, cycle counting, and inventory reconciliation — maintaining strong inventory accuracy.
• Ran Shopify eCommerce operations end-to-end, including online order processing, inventory availability, shipping coordination, and returns.
• Managed RMA, returns, warranty claims, and product discrepancy resolution with major vendors — Makita, Milwaukee, Bosch, Metabo, DeWalt, STIHL, and Honda — recovering warranty credits annually.
• Partnered with HR on recruitment, onboarding, and workforce planning; managed operational budgets, purchasing approvals, and equipment/resource planning.
• Utilized Microsoft Dynamics 365 F&O, ERP, WMS, Shopify, and Power BI as core operating systems.

Sales Manager - Unigulf Development LLC - Dubai, UAE

(2012-11 - 2014-06)

• Managed sales operations, customer accounts, order processing, and logistics coordination across GCC markets, growing the account base and regional revenue.
• Coordinated with suppliers, contractors, distributors, and logistics partners to ensure on-time order fulfillment across the region.
• Managed HVAC, refrigeration, and insulation product portfolio, including Rockwool, AFICO, Gulf-O-Flex, Maksal Copper Pipes & Fittings, HARP Refrigerants, Harris Brazing Rods, and GARMCO Aluminum Cladding.
• Supported pricing, quotations, inventory planning, and procurement coordination, improving quote turnaround time and customer win rate.

Manager – Operations & Sales - Al Shirawi Group — Leminar Air Conditioning Division - Dubai, UAE / Qatar

(2001-03 - 2012-03)

• Managed operations, warehouse, logistics, procurement, inventory control, and sales support for HVAC distribution serving contractors, consultants, dealers, and project customers.
• Managed HVAC systems and equipment lines, including Air Handling Units, Ventilation Systems, Acoustic Solutions, Ductwork, and Fire & Life Safety Systems, representing brands such as Rheem, Copeland, KIMMCO, Mueller USA, WEICCO, and Hunter.
• Recruited, trained, and supervised operations teams, improving productivity and service quality metrics over an 11-year tenure.
• Managed supplier coordination, inventory planning, order execution, and delivery schedules across multiple locations and markets.

Bachelor of Commerce - B.Com - University of Mumbai (1998)