Anima Mondal

Dedicated financial services professional with over 8 years of banking experience and current customer service expertise in Canadian retail. Skilled in cash handling, filing, and MS Office with a proven ability to provide accurate, courteous, and efficient service. Adept at identifying member needs, cross-selling solutions, and ensuring compliance with policies and standards. Currently pursuing a Master of Management in Canada to strengthen leadership and strategic skills.

Retail Associate - Winners – TJX Company - Niagara Falls, ON

(2025-09)

• Provide prompt and friendly customer service, assisting with transactions, returns, and store inquiries.
• Maintain cash register accuracy, balance daily sales, and ensure smooth checkout experiences.
• Support team operations through filing, organizing merchandise, and assisting colleagues when required.

Officer - IFIC Bank PLC - Dhaka

(2016-10 - 2024-11)

• Processed cash transactions, including deposits, withdrawals, and bill payments, ensuring accuracy and compliance with bank procedures.
• Provided exceptional customer service by addressing inquiries, resolving issues, and offering personalized financial guidance.
• Balanced cash drawer daily and coordinated with internal teams to ensure seamless transaction processing and customer satisfaction.

Accounts Officer - Security Air Express - Dhaka

(2014-08 - 2016-09)

• Prepared and managed financial records including income statements, balance sheets, and reconciliations.
• Maintained accuracy in billing, cash book entries, and official client correspondence.
• Delivered efficient accounting support aligned with company protocols and client expectations.

Master of Management - University of Niagara Falls Canada (2026-06)

Bachelor of Business Studies - Accounting