Anjana Bhatia

Highly accomplished Facility Management professional with over 20 years of experience leading multi-site operations, workplace strategy, and corporate support functions across Canadian offices. Proven expertise in overseeing large-scale facility operations, ensuring compliance with health and safety standards, and optimizing workplace infrastructure to support business growth. Recognized for driving operational excellence through strategic vendor management, procurement optimization, and cross-functional collaboration.

Skilled in managing end-to-end financial administration, including budgeting, forecasting, and invoice lifecycle management, while delivering cost-efficient and high-performance workplace solutions. Strong leadership background in office operations, corporate event management, stakeholder engagement, and team development, with a consistent track record of enhancing employee experience and operational efficiency.

Sr. Specialist, Facility Management - Symbility Solutions Inc. - Toronto, Montreal, British Columbia, Rochester

(2024-09)

• Spearheaded multi-site facility operations across Toronto, Montreal, British Columbia, and Rochester offices, ensuring a professional environment and strict compliance with OHSA health & safety standards.
• Directed end-to-end facility management across locations, including service delivery, preventive maintenance, contractor coordination, and overall building performance.
• Developed and managed facility budgets and forecasts, driving lifecycle planning, cost optimization, and effective allocation of operational resources.
• Led landlord engagement and lease coordination, actively participating in stakeholder meetings and resolving operational and maintenance issues.
• Managed third-party vendors by defining scope, monitoring performance, and driving service quality, accountability, and cost control.
• Oversaw critical infrastructure operations, including HVAC, custodial services, and workplace amenities to ensure seamless day-to-day functionality.
• Led facility projects and workplace initiatives, including renovations, reconfigurations, office moves, and site improvements.
• Prepared business cases, cost estimates, and strategic recommendations for capital investments and facility enhancements.
• Managed critical building systems (fire alarm, BAS, security), ensuring timely inspections, testing, and resolution of deficiencies.
• Ensured regulatory compliance and maintained safe, fully operational environments to support employee safety and business continuity.
• Maintained asset records and drove lifecycle planning for building systems and infrastructure.
• Managed access control systems and workspace planning in collaboration with IT, ensuring secure and efficient utilization.
• Drove continuous improvement initiatives to enhance facility services, operational efficiency, and employee experience across locations.
• Provided strategic reports, insights, and recommendations to support leadership decision-making and long-term planning.
• Directed vendor onboarding and procurement, successfully issuing Purchase Requests (PR) and establishing seamless partnerships with local service providers.
• Managed the end-to-end invoice lifecycle for all office operations, collaborating closely with the Accounts Payable (AP) team to ensure accurate and timely processing.
• Managed office supply and inventory procurement, including groceries, corporate cell phone plans, and office resources to guarantee uninterrupted daily workflows.
• Administered financial reporting by preparing and submitting comprehensive monthly expense reports for senior leadership, while retaining oversight for all office expenditure approvals.
• Demonstrated strong negotiation expertise, delivering cost savings of C$142,750 through optimization of telecom contracts, facility maintenance costs, and vendor agreements.
• Achieved recurring annual savings of C$36,550 by restructuring ongoing operational expenses and renegotiating service contracts.
• Secured C$16,000 in savings through DoorDash partnership negotiations, including additional employee benefits and cost efficiencies.
• Delivered annual savings of ~C$12,000 by optimizing weekly employee lunch programs and vendor pricing structures.
• Led leasing negotiations for India office, securing a premium workspace with no additional cost impact, maximizing value within budget.
• Negotiated vendor contracts for India operations, achieving additional savings of USD $54,000 through strategic sourcing and cost benchmarking.
• Enhanced the new hire experience by orchestrating office onboarding, coordinating weekly welcome lunches, and managing internal communication updates.
• Facilitated high-profile corporate events, providing dedicated on-site logistics, boardroom configurations, and acting as the primary point of contact for VIP guests.
• Provided cross-regional operational support for Montreal, Nelson, Rochester (NY) and India satellite offices, seamlessly managing inter-office shipments and Purchase Orders (POs).
• Supported executive governance by managing board meeting invitations and calendars for leadership teams.
• Maintained a flexible, multi-site presence, traveling 5-10% across Canadian and India corporate locations to standardize operations and support localized initiatives.

Business Service Specialist - Rogers Communications

(2022-10 - 2024-09)

• Working to achieve high customer satisfaction rates by providing optimal customer service to Business Accounts.
• Helping to increase customer return rates by providing excellent customer service at all times.
• Helping in understanding client needs, tailoring solutions and executing the solutions effectively.
• Liaising with internal teams to provide exemplary Customer Service.

Event and Office Manager - Silver Spring Ventures (P) Limited

(2013-01 - 2022-09)

• Organize the logistics, business relationships, communications, and execution of all events as assigned.
• Coordinate and plan weekly lunch gatherings, with clients and/or service providers for assigned accounts.
• Gather event-related requirements (i.e., floor plans, security and emergency response plan, food and beverage requirements, event information) for each assigned event promptly.
• Ensured seamless execution of all events by offering ongoing on-site assistance, coordination, and communication with clients, facility personnel, and service providers.
• Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders. Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.
• Research, coordinate, track and analyze all aspects of the food & beverage operations.
• Establish client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded.
• Greet the group contact upon their arrival at the event and make sure that all guests are satisfied.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
• Manage and maintain event files in a tidy, well-organized manner, and attend and/or chair meetings associated with the operations department.
• Coordinate and chair pre-show and post-show meetings as required with clients, suppliers, and facility staff.
• Adhere to and promote health and safety regulations.
• Provide support to other departments and staff as required.

Supervisor - Liveinn - Gurgaon, India

(2010-01 - 2012-12)

Executive Assistant - VLCC Healthcare - Gurgaon, India

(2006-08 - 2009-11)

B.A. - Delhi University