Ankur Soni

Adaptable team player with a customer-centric focus & a results-driven professional with a decade-long history in Customer service, store operation & associate. Established store associate adept at inventory management, customer support, and precise product displays. Proficient store operator accomplished in operations, scheduling, & pursuing growth-focused marketing, Diverse educational background & extensive Microsoft Office & Adobe experience. In search of new learning opportunities.

Sr. Customer Service Representative at Vcreatived July 2020 – Aug 2023

• Building strong networks & providing quality sales support to local & international clients.
• Contributed in boosting festive season sales by strategically promoting promotional offers.
• Improved customer satisfaction by 20% by using technology to enhance client interactions, emphasising education and problem-solving
• Informed management with meticulous insights, enabling informed product recommendations, while orchestrating streamlined project plans

• Collaborated seamlessly with colleagues, adapting to various tasks including inventory assistance.
• Assisting shoppers in finding products, making informed choices, and offering friendly guidance.
• Demonstrated attention to detail in arranging shelves, displays, and setups, ensuring an attractive presentation with correct pricing to effectively engage customers.
• Maintained store organisation by restocking shelves, monitoring inventory, and promptly addressing stock shortages.
• Operated cash registers accurately, processing transactions & ensuring an efficient checkout process.

Engineering - ITI | Instrument Mechanics