Incident and Escalation Management
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A Service Management professional with 5+ years of progressive experience within the IT industry with specific expertise in IT infrastructure services. Extensive knowledge of Incident & Escalation Management and have been closely coordinating with Problem & Knowledge Management processes.
Incident Management & Escalation Engineer (Sellcraft Global Solutions Pvt. Ltd.)
Incident Management Coordinator and Escalation Manager (Unisys India Pvt. Ltd.)
Technical Support Analyst (Unisys India Pvt. Ltd.)
Post-Degree Diploma: Banking And Financial Management (Narsee Monjee Institute of Management Studies)
Bachelor of Engineering: Computer Science And Engineering (Chitkara University)
