Anmol Sharma

Detail-oriented and proactive SAP Security Analyst with 3 years of hands-on experience in SAP Security, Identity & Access Management (IAM), and IT Support. Proven expertise in user provisioning, authorization management, and compliance within ECC and S/4HANA environments. Strong analytical and troubleshooting skills with experience supporting end users and ensuring system integrity.

IT Support Analyst (Freelance) at ExxonMobil (2023-06 – 2024-06)

• Provided first-level IT support for global users via calls, emails, and remote sessions.
• Resolved SSO login and connectivity issues independently.
• Created and maintained technical documentation and knowledge base articles.
• Escalated incidents and collaborated with technical teams for resolution.

SAP Security Analyst at British Council Management Service (2022-04 – 2023-05)

• Managed user lifecycle activities including creation, modification, deletion, and unlocking in SAP systems.
• Assigned roles and maintained authorization profiles to ensure appropriate access levels and compliance.
• Collaborated with business users to analyze access issues and deliver quick resolutions.
• Identified and resolved process gaps to streamline access management workflows.
• Achievement: Awarded as "Best SAP Security Resource".

IAM Analyst at HCL Technologies (2021-06 – 2022-05)

• Managed identity and access requests, ensuring timely provisioning and deprovisioning.
• Analyzed authorization issues and assigned SAP roles per approval workflows.
• Monitored and resolved password and login issues to maintain seamless access.
• Documented recurring issues and developed troubleshooting guides to enhance efficiency.
• Assisted in compliance reviews and maintained IAM security logs for audits.

Master of Computer Applications in Computer Applications – Uttarakhand Technical University, India (2019)