Operations Management
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Degree in Tourism and Hospitality Management and IFSC registered.
2019 – 2022: Director of Operations – Club Lespri Tremblant Mont-Tremblant, QC • Managing Director for Hotel and Rental Property Management company: Chateau Beauvallon, Tremblant Platinum, Tremblant Sunstar, Rendezvous Mont Tremblant and Suites sur lac. Started position in 2013-2016 (as listed below) and returned in 2019. 2017 –
2019 Canadian Imperial Bank of Commerce (CIBC) Kapuskasing, ON 2018 – 2019 : Financial Service Représentative (FSR) • Accreditation: Canadian Investment Funds Course (CIFC) – IFSE. • Managing applications for Personal Loans, Lines of Credit, Mortgages, credit cards and Small Businesses. • Liaison with other Financial Institutions, underwriting and back-office departments. • Call-blocking and arranging meetings for FSR sales targets.
2017-2018 : Customer Service Representative (CSR) • Managing the day-to-day operations of a teller. • Responsible for handling cash withdrawals, deposits and coin orders for local businesses. • Filing and answering phones, transferring calls to the appropriate departments. • Tracking of incoming and outgoing parcels, cash parcels and records.
2013-2016 Director of Operations – Chateau Beauvallon & Tremblant Sunstar Mont-Tremblant, QC • Ensuring the decisions of the General Manager are carried out. • Managing all three condo divisions: Tremblant Sunstar, Tremblant Platinum and Rendez Vous Mont Tremblant. • Supervise all account and finance related processes such as payroll to ensure timely payment. • Manage staff, prepare work schedules and assign specific duties to department(s). • Determine staff requirements, interview, hire and train new employees & managers, as well as oversee and manage their personal process. • Motivating staff for multi-tasking job(s) and creating a positive working environment. • Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments and increase efficiency. • Plan and direct activities such as Sales promotions, coordinating with other department heads as required. • Monitor all guest ratings (ie Trip Advisor) and comments for hotels and evaluate to improve all services. 2012-2013 Front Desk Manager – Chateau Beauvallon & Tremblant Sunstar Mont-Tremblant, QC • Administer all operations of Front Desk such as concierge and guest relations. • Maintain records of room inventory for facility and ensure optimal level of customer satisfaction. • Monitor all activities of Front Desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services. • Hire and train new Front Desk Associates in all hotel policies and procedures and everyday activities.
Financial Service Représentative (FSR) for CIBC in Kapuskasing, ON (2019)
