Ann Grimes

Degree in Tourism and Hospitality Management and IFSC registered.

2019 – 2022: Director of Operations – Club Lespri Tremblant Mont-Tremblant, QC • Managing Director for Hotel and Rental Property Management company: Chateau Beauvallon, Tremblant Platinum, Tremblant Sunstar, Rendezvous Mont Tremblant and Suites sur lac. Started position in 2013-2016 (as listed below) and returned in 2019. 2017 –

2019 Canadian Imperial Bank of Commerce (CIBC) Kapuskasing, ON 2018 – 2019 : Financial Service Représentative (FSR) • Accreditation: Canadian Investment Funds Course (CIFC) – IFSE. • Managing applications for Personal Loans, Lines of Credit, Mortgages, credit cards and Small Businesses. • Liaison with other Financial Institutions, underwriting and back-office departments. • Call-blocking and arranging meetings for FSR sales targets.

2017-2018 : Customer Service Representative (CSR) • Managing the day-to-day operations of a teller. • Responsible for handling cash withdrawals, deposits and coin orders for local businesses. • Filing and answering phones, transferring calls to the appropriate departments. • Tracking of incoming and outgoing parcels, cash parcels and records.

2013-2016 Director of Operations – Chateau Beauvallon & Tremblant Sunstar Mont-Tremblant, QC • Ensuring the decisions of the General Manager are carried out.

• Managing all three condo divisions: Tremblant Sunstar, Tremblant Platinum and Rendez Vous Mont Tremblant.

• Supervise all account and finance related processes such as payroll to ensure timely payment.

• Manage staff, prepare work schedules and assign specific duties to department(s).

• Determine staff requirements, interview, hire and train new employees & managers, as well as oversee and manage their personal process.

• Motivating staff for multi-tasking job(s) and creating a positive working environment.

• Direct and coordinate organization’s financial and budget activities to fund operations, maximize investments and increase efficiency.

• Plan and direct activities such as Sales promotions, coordinating with other department heads as required.

• Monitor all guest ratings (ie Trip Advisor) and comments for hotels and evaluate to improve all services. 2012-2013 Front Desk Manager – Chateau Beauvallon & Tremblant Sunstar Mont-Tremblant, QC • Administer all operations of Front Desk such as concierge and guest relations.

• Maintain records of room inventory for facility and ensure optimal level of customer satisfaction.

• Monitor all activities of Front Desk on everyday basis and ensure compliance to all policies and procedures to maintain exceptional quality of services.

• Hire and train new Front Desk Associates in all hotel policies and procedures and everyday activities.

Financial Service Représentative (FSR) for CIBC in Kapuskasing, ON (2019)

• Accreditation: Canadian Investment Funds Course (CIFC) – IFSE. • Managing applications for Personal Loans, Lines of Credit, Mortgages, credit cards and Small Businesses