Ann Seun

Detail-oriented Governance, Risk and Compliance specialist with over 10 years of experience managing sensitive financial and personal information within strict regulatory frameworks. Proven ability in policy compliance, risk assessments, and process improvement, demonstrated by a 35% reduction in cheque processing time and a 15% decrease in logistics processing. Hands-on cybersecurity training in SIEM monitoring, incident response, vulnerability assessment, cloud security, network security, and security hardening.

Familiar with NIST CSF, MITRE ATT&CK, Microsoft Azure security technologies, and business continuity concepts. Strong analytical, documentation, problem-solving, and stakeholder communication skills. Adept at collaborating with stakeholders to enhance security maturity and streamline operations, seeking to leverage expertise to support Tecsys Inc.'s business initiatives and security best practices.

Business Client Consultant at CANADA REVENUE AGENCY (2021-10 – 2024-03)

Managed sensitive taxpayer and financial information by adhering to government policies, privacy requirements, compliance standards, and operational controls.

• Investigated complex account issues, analyzed data to identify discrepancies, and determined appropriate resolutions within established procedures.
• Maintained meticulous documentation to ensure accountability, traceability, compliance, and effective follow-up.
• Applied policies and procedures when reviewing Goods and Services Tax/ Harmonized Sales Tax (GST/HST), payroll, assessments, and government program accounts.
• Escalated complex or higher-risk issues to appropriate teams and thoroughly documented actions taken and outcomes.
• Protected confidential personal and financial information while maintaining strict privacy and information-handling protocols.
• Partnered with internal stakeholders to resolve issues and ensure consistent application of policies.

Customer Service Consultant at ROGERS COMMUNICATIONS (2018-11 – 2021-10)

Applied privacy, authentication, security, and escalation procedures while managing customer accounts and sensitive data.

• Investigated technical and service issues and performed troubleshooting and root-cause analysis to identify and implement corrective actions.
• Accurately documented all incidents, troubleshooting steps, resolutions, and escalations.
• Collaborated with technical and operational teams to address complex issues and enhance service processes.
• Participated in change initiatives and process improvements aimed at elevating service delivery.
• Attained a 90% customer satisfaction score within a high-volume service environment.

Logistics Specialist at CAVENDISH FARMS (2020-12 – 2021-04)

Monitored operational processes, documentation, and transactions to detect discrepancies and identify areas for efficiency improvement.

• Maintained accurate records that supported operational controls and informed business decisions.
• Collaborated with internal teams and external vendors to resolve operational challenges and mitigate workflow risks.
• Contributed to process improvements that successfully reduced processing time by 15%.

Branch Operations & Funds Movement Associate / Teller & Funds Transfer Officer at UNITED BANK FOR AFRICA (UBA) (2006-06 – 2017-07)

Processed customer accounts and financial transactions in strict accordance with Know Your Customer (KYC), Anti Money Laundering (AML), internal control, authorization, and banking compliance procedures.

• Verified customer and transaction details to meet KYC and risk-control mandates.
• Handled sensitive customer and financial information while maintaining strict privacy and data-handling standards.
• Reviewed transactions, investigated discrepancies, and escalated potential compliance issues or exceptions as per established protocols.
• Maintained accurate records and supporting documentation to ensure traceability, accountability, and audit readiness.
• Executed financial transactions and funds movements while strictly observing authorization protocols and segregation-of-duties controls.
• Supported the migration of over 10,000 customer accounts to Finacle 7.0, ensuring data integrity and operational controls.
• Enhanced processes to achieve a 35% reduction in cheque-processing time while upholding all necessary controls.

Diploma in Information Technology Cybersecurity – NBCC (2024-09 – 2026-05)

Diploma in Supply Chain & Logistics – Eastern College (2019-01 – 2021-04)