Anna Aladi

Client-focused customer service and financial administration professional with over 10 years of experience in customer-facing roles, accounting support, financial records, retail service, and office administration. Strong background in customer service, transaction accuracy, cash handling, data entry, financial documentation, reporting, problem resolution, and client support. Experienced in working with customers in fast-paced environments while maintaining professionalism, confidentiality, accuracy, and attention to detail.

Skilled at identifying customer needs, building rapport, supporting sales and service goals, using digital tools, and contributing to positive customer experiences. Canadian citizen.

Accountant at Key Rate (2025-01 – Present)

• Prepared accounting reports for the CEO and supported financial administration for a real estate and mortgage office.
• Assisted with financial records, client files, invoices, payments, and document preparation.
• Entered and updated financial and client information with a high level of accuracy and confidentiality.
• Supported account reconciliation, expense tracking, and preparation of financial documents.
• Used Microsoft Excel and accounting software to organize, review, and maintain financial data.
• Maintained organized records and supported the timely completion of accounting and administrative tasks.
• Handled sensitive financial and client information with discretion and professionalism.

Customer Service Associate at Ralph Lauren (2023-01 – 2025-12)

• Delivered professional customer service in a fast-paced retail environment.
• Welcomed customers, identified their needs, and provided product information and service support.
• Assisted customers with purchases, returns, inquiries, and general concerns.
• Handled transactions accurately while maintaining a positive and welcoming customer experience.
• Supported sales goals by recommending suitable products based on customer needs.
• Resolved customer concerns calmly and escalated issues when required.
• Worked collaboratively with team members to maintain store standards and customer satisfaction.

Customer Service Representative at The Rooms Museum and Art Gallery (2022-01 – 2023-12)

• Welcomed visitors and provided information about exhibitions, programs, tickets, and gallery services.
• Supported front-desk operations and assisted visitors with inquiries in a professional and courteous manner.
• Handled admission-related transactions and helped ensure a smooth visitor experience.
• Communicated clearly with visitors, staff, and volunteers in a public-facing cultural institution.
• Maintained a professional presence while supporting a welcoming and accessible environment.

Customer Service Representative / Roadshow Representative at Influence Marketing (2019-01 – 2022-12)

• Represented brands through Costco roadshows and supported customer engagement in a high-traffic retail environment.
• Approached customers professionally, explained product benefits, and answered questions clearly.
• Managed weekly shipments, received products, and ensured items were ready for roadshow displays.
• Completed inventory checks and maintained accurate records of stock levels and product movement.
• Kept records of daily and weekly sales to support reporting and performance tracking.
• Built positive relationships with customers, Costco staff, and team members.
• Worked independently and as part of a team to meet sales, service, and promotional goals.

Customer Service Associate at Sobeys (2019-01 – 2022-12)

• Provided friendly and efficient customer service in a busy grocery retail environment.
• Assisted customers with inquiries, product location, and checkout support.
• Handled transactions accurately and supported daily store operations.
• Maintained professionalism, patience, and attention to detail during high-volume periods.
• Supported a positive customer experience through clear communication and reliable service.

Financial Manager at Zagros Aluminum MFG Co. (2012-01 – 2016-12)

• Managed financial records, accounting operations, and reporting for a manufacturing company.
• Oversaw accounts payable, accounts receivable, reconciliations, and financial documentation.
• Prepared reports to support management decisions and daily financial operations.
• Ensured accuracy, compliance, and timely completion of accounting tasks.
• Worked with internal teams to improve processes and support organizational goals.
• Maintained confidentiality when handling sensitive financial and business information.

Accountant at Shahin Wire & Cable MFG Co. (2009-01 – 2012-12)

• Prepared and maintained accounting records, invoices, and financial documents.
• Supported accounts payable, accounts receivable, and account reconciliation.
• Entered financial data accurately and assisted with reporting tasks.
• Helped improve accuracy and efficiency in financial documentation.

Accountant at Bestaroon Steel Co. (2008-01 – 2009-12)

• Provided general accounting support, including data entry, invoice tracking, and financial record keeping.
• Assisted with preparing accounting documents and maintaining organized files.
• Supported daily financial administration and office operations.

Advanced Certificate in Accounting in Accounting (2013-12)

Bachelor of Arts in English Literature (2006-12)

Diploma in Mathematics and Physics (2002-12)