Anna Crossley

Motivated Server with engaging personality and flexible approach.

Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences in a fast-paced environment.

Verity and George Restaurants - Server

Toronto,ON

08/2022 - Current

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Arranged and prepared tables, banquets, and events for patrons.
• Served food and beverages promptly with focused attention to customer needs.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Cactus Club Cafe - Front of House Team Member

Toronto, ON

05/2022 - 08/2022

• Greeted and seated customers warmly to provide exceptional customer service.
• Responsible for dining room presentation prior to and after service period.
• Assisted wait staff with timely food delivery and guest requests.
• Guided customers to seating and answered menu-oriented inquiries to support fast-paced restaurant operations.
• Supported team with table bussing and reset.
• Monitored multiple floors for bar and seating availability for walk-ins.
• Assisted customers with carry-out service.

Corks - Hostess

Oakville, ON

03/2021 - 09/2021

• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Supported servers, food runners, and bussers with tasks during peak hours.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took initial drink orders and relayed information to wait or bar staff.
• Managed Covid-19 screening along with standard Health & Safety precautions to support and protect staff and patrons.

University of Toronto BA

Smart Serve Certified