Anna M

Adaptable and Collaborative – Skilled at working effectively with diverse groups, from students and colleagues to community members, demonstrating a natural ability to adjust to different environments and team dynamics. Detail-oriented and Organized – Capable of handling complex, overlapping projects with precision, balancing timelines, budgets, and logistics to ensure events and initiatives run smoothly. Relationship-Driven and Empathetic – Known for building genuine connections and fostering partnerships, focusing on understanding individual needs and creating inclusive, supportive environments.

Extended Day Support at Waterloo District School Board (2024-11 – Present)

Customer Service - Supporting over 4000 families enrolled in Board operated Before and After School Programs

• Program inquiries
• Knowledge of OneList
• Support with registration and schedule changes
• Work with Easy Connect to manage staff absences

Emergency Educational Assistant at Waterloo District School Board (2024-02 – 2024-11)

Provided general and educational support to students, including those with special needs. Managed administrative tasks, including library and secretary support.

• Provide general and educational support to students, including those with special needs
• Manage administrative tasks, including library and secretary support

Guest Service Attendant at Chicopee Ski and Summer Resort (2025-12 – 2026-03)

Sales & Transactions, Customer Support, and Administrative Tasks at ski resort

• Sales & Transactions: Process sales for lift tickets, equipment rentals, and season memberships
• Customer Support: Act as the first point of contact to answer questions, resolve inquiries, and handle concerns professionally
• Administrative Tasks: Manage waiver signings, phone/email communication, and potentially assist in the retail or tech shop
• Guest Experience: Act as a brand ambassador to ensure a safe, welcoming, and positive experience

Russian Language Instructor at Saint Louis Adult Learning Centre (2024-09 – 2026-03)

Deliver engaging language instruction, emphasizing cultural sensitivity and inclusivity. Collaborate with colleagues to ensure cohesive program delivery.

• Deliver engaging language instruction, emphasizing cultural sensitivity and inclusivity
• Collaborate with colleagues to ensure cohesive program delivery
• Provide timely feedback on student progress and adapt materials to meet diverse needs

Account Manager at JabberKat Distribution Inc. (2022-10 – 2024-01)

Managed a portfolio of eCommerce accounts, including developing strategies to increase revenue. Efforts settled into 100K+ inner in sales.

• Managed a portfolio of eCommerce accounts, including developing strategies to increase revenue (efforts settled into 100K+ inner in sales)
• Coordinated marketing materials and managed product listings, supporting promotional events
• Collaborated with sales teams and led client communications, often handling overlapping timelines

Interpreter at Freelance (2017-01 – 2022-09)

Co-operated with Embassies, Consulates, and representative offices of various international organizations. Facilitated communication and provided document translations.

• Co-operated with Embassies, Consulates, and representative offices of various international organizations
• Facilitated communication between clients and partners, ensuring seamless logistics during meetings and events
• Provided accurate document translations, ensuring clarity and professionalism

Sales Manager at MGI Group Ltd. (2015-01 – 2017-01)

Managed the company from scratch and gained 7% of the local market in 2 years.

• Managed the company from scratch and gained 7% of the local market in 2 years
• Conducted regular market research, developed promotional materials, and managed client and partnership meetings
• Organized social media campaigns and developed public relations on various levels to increase company visibility

PR Manager at Ukraine Association of Stock Market Traders (2010-01 – 2015-01)

Organized and promoted events, including large-scale outdoor advertising campaigns. Managed media relations and prepared press materials.

• Organized and promoted events, including large-scale outdoor advertising campaigns
• Managed media relations and prepared press materials to ensure effective event publicity

PR and Advertising Manager at PJSC Pivdencombank, Insurance Company Guaranty (2009-01 – 2010-01)

Leader of the team that changed the image of PJSC Pivdencombank from an old-fashioned and Soviet Union standard bank to a modern bank with progressive views and strategies.

• Leader of the team that has changed the image of PJSC Pivdencombank from an old-fashioned and Soviet Union standard bank to a modern bank with progressive views and strategies
• Led a team to develop and execute promotional events, ensuring all materials aligned with the company's strategic goals
• Managed external and internal communication for the organization

Master in International Business Management – Kyiv State University of Economics (2000)

Bachelor (Honours) in International Finance and Accounting – Business School at the University of Northumbria (1999-01)

Bachelor (Honours) in International Economics – Kyiv State University of Economics (1999-01)